Our work in Wales is led by Senior Policy Manager, Lia Moutselou.
Lia is an experienced policy expert, environmental practitioner and consumer advocate representing water consumers through CCW over the past decade. As the lead of CCW’s liaison with Welsh Government she has a solid understanding of Welsh devolved administration and processes, whilst also understanding the UK wide legislative and policy context on the areas she works on. Lia works closely with water companies and stakeholders in Wales on a daily basis, has in the past been a CCW resilience lead and has represented consumers during three price setting cycles through the CCG process, both as a member of the groups and as an expert contributor.
Lia’s environmental law and policy background in academia and applied policy gives her a unique perspective as senior manager at CCW. She has over 16 years of experience in policy, environment and natural resources ranging from lecturing, helping develop marine and coastal policy and legislation, and influencing waste management, water and consumer related policies. Her current work at CCW focusses on affordability, water efficiency and water industry performance review.
Local Consumer Advocates
Lia and her team work with Local Consumer Advocates (LCAs). They are a customer of at least one of the water companies in Wales and their work is focused on the services provided by water companies in this area. Find out more about the LCAs and who they are in Wales.
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Households urged to soak up April shower of bill savings
Published on 24th Mar 2021
Average water and sewerage bill set to fall by about £2 to £408 from April…
More than 140,000 households in Wales receive ongoing help with water bills
Published on 3rd Feb 2021
Consumer watchdog CCW says more than 140,000 households are now receiving reduced bills through water…
Corff gwarchod defnyddwyr yn addo helpu mwy o aelwydydd i gael cymorth gan eu cwmni dŵr
Published on 13th Nov 2020
Mae cais newydd i chwalu'r rhwystrau i aelwydydd gael y cymorth sydd ei angen arnynt…
Water companies in Wales urged to accelerate response to climate change
Published on 3rd Sep 2020
People’s consumption of water in Wales increased in 2019-20 to its highest level in five…
Annog cwmnïau dŵr yng Nghymru i gyflymu’r ymateb i’r newid yn yr hinsawdd
Published on 3rd Sep 2020
Cynyddodd defnydd pobl o ddŵr yng Nghymru yn 2019-20 i’w lefel uchaf mewn pum mlynedd.…
Cartrefi yng Nghymru mewn perygl o fethu cyfle i gael cymorth gyda’r bil dŵr
Published on 5th Aug 2020
Mae'n rhaid i gwmnïau dŵr yng Nghymru feithrin perthynas gryfach â'u cwsmeriaid er mwyn lleihau'r…