Our work in the Northern region is led by Senior Policy Manager, Andy White.
Andy has almost three decades experience of representing consumers to ensure they get the service and support they need from their water companies. In addition to leading the Northern region he heads up CCW’s Social Policy team which focuses on issues of vulnerability, affordability, charging policy, and service to business customers. Andy helped secure the introduction of measures to support customers struggling to pay their water bills, and has worked with all water companies to establish social tariff schemes and to ensure their effectiveness. Those schemes now support over 700,000 households through more affordable bills.
Andy and his team work with Consumer Advocates. They are a customer of at least one of the water companies in the Northern region and their work is focused on the services provided by water companies in this area. Find out more about the Consumer Advocates and who they are in this region.
Hosepipe ban but Water Watchdog still expects high quality service
Published on 30th Jun 2010
The Consumer Council for Water will be looking at how water companies plan to improve…
Is someone you know missing out on the extra services provided by Northumbrian Water?
Published on 10th Mar 2010
This Consumer Rights Day (Monday 15 March 2010), the Consumer Council for Water wants to…
Rise in consumer debt calls for swift action, says local water watchdog
Published on 13th Oct 2006
Figures published today show that in 2005/06 water customers in England and Wales owed £491…
New water consumer champion ready to be ‘vocal and visible’
Published on 5th Oct 2005
The Consumer Council for Water (CCWater) started work today for water consumers in England and…