Our work in the Northern region is led by Senior Policy Manager, Andy White.
Andy has almost three decades experience of representing consumers to ensure they get the service and support they need from their water companies. In addition to leading the Northern region he heads up CCW’s Social Policy team which focuses on issues of vulnerability, affordability, charging policy, and service to business customers. Andy helped secure the introduction of measures to support customers struggling to pay their water bills, and has worked with all water companies to establish social tariff schemes and to ensure their effectiveness. Those schemes now support over 700,000 households through more affordable bills.
Andy and his team work with Consumer Advocates. They are a customer of at least one of the water companies in the Northern region and their work is focused on the services provided by water companies in this area. Find out more about the Consumer Advocates and who they are in this region.
The right to switch water supplier to be considered at water watchdog’s northern meeting
Published on 15th Oct 2014
The introduction of competition in the supply of water services to business customers will be…
Draft price limits offer improved deal for Northumbrian Water customers
Published on 30th May 2014
The Consumer Council for Water (CCWater) says today’s (Friday) draft decision on Northumbrian Water’s price…
Water prices and affordability take centre stage at water watchdog’s northern meeting
Published on 31st Mar 2014
Support for water customers struggling to pay their water bills will be just one of…
Customer complaints come under the spotlight at water watchdog meeting
Published on 9th Oct 2013
Water companies performance and complaint levels will come under the spotlight at the next meeting…
Water Watchdog Welcomes Yorkshire Water Announcement
Published on 6th Jun 2013
The Consumer Council for Water has warmly welcomed Yorkshire Waters announcement that it plans to…
Water Watchdog Welcomes United Utilities Announcement
Published on 23rd May 2013
THE Consumer Council for Water (CCWater) has praised the decision of United Utilities to invest…