Our work in the Northern region is led by Senior Policy Manager, Andy White.
Andy has almost three decades experience of representing consumers to ensure they get the service and support they need from their water companies. In addition to leading the Northern region he heads up CCW’s Social Policy team which focuses on issues of vulnerability, affordability, charging policy, and service to business customers. Andy helped secure the introduction of measures to support customers struggling to pay their water bills, and has worked with all water companies to establish social tariff schemes and to ensure their effectiveness. Those schemes now support over 700,000 households through more affordable bills.
Andy and his team work with Consumer Advocates. They are a customer of at least one of the water companies in the Northern region and their work is focused on the services provided by water companies in this area. Find out more about the Consumer Advocates and who they are in this region.
Discover how water companies are helping customers in difficulty
Published on 13th May 2016
EFFORTS to support people who are struggling to pay their water bills will be showcased…
Households across Yorkshire given more time to trial a water meter
Published on 20th Apr 2016
HOUSEHOLDS across Yorkshire are being offered a longer trial period to test whether a water…
Complaints and compensation high on the agenda at water watchdog meeting
Published on 18th Nov 2015
PROGRESS made towards compensating all customers affected by a boil water notice in Lancashire during…
We are the champions: new team ready to work for water customers in Northern England
Published on 31st Mar 2015
A NEW team of consumer advocates is ready for the challenge of championing the interests…
Water watchdog appoints two new regional chairs
Published on 20th Mar 2015
The Consumer Council for Water (CCWater) is pleased to announce the appointment of two new…
Future of water services and bills discussed at water watchdog’s meeting
Published on 9th Mar 2015
CONSUMERS in northern England can learn more about how their water company intends to spend…