Our work in the Northern region is led by Senior Policy Manager, Andy White.
Andy has almost three decades experience of representing consumers to ensure they get the service and support they need from their water companies. In addition to leading the Northern region he heads up CCW’s Social Policy team which focuses on issues of vulnerability, affordability, charging policy, and service to business customers. Andy helped secure the introduction of measures to support customers struggling to pay their water bills, and has worked with all water companies to establish social tariff schemes and to ensure their effectiveness. Those schemes now support over 700,000 households through more affordable bills.
Andy and his team work with Consumer Advocates. They are a customer of at least one of the water companies in the Northern region and their work is focused on the services provided by water companies in this area. Find out more about the Consumer Advocates and who they are in this region.
Water company finances in the spotlight at watchdog’s meeting
Published on 17th Oct 2018
Members of the public are being invited to hear how water companies in the North…
Watchdog welcomes decision to call off hosepipe ban
Published on 2nd Aug 2018
The Consumer Council for Water has welcomed the decision to call off a hosepipe ban…
Water Watchdog responds to United Utilities hosepipe ban
Published on 17th Jul 2018
The Consumer Council for Water has responded to United Utilities' decision to impose a hosepipe…
Water Watchdog shines a light on reducing pollution in the North East
Published on 29th May 2018
The efforts made by water companies to safeguard water supplies from pollution will come under…
Water retail market under scrutiny at watchdog’s meeting
Published on 17th May 2018
Efforts to help small businesses in Yorkshire better understand the water retail market and its…
Watchdog welcomes Yorkshire Water’s ambitious commitments
Published on 29th Nov 2017
The Consumer Council for Water has welcomed ambitious plans by Yorkshire Water to significantly improve…