CCW Central and Eastern region represents consumers of Severn Trent Water, South Staffordshire Water, Anglian Water, Cambridge Water, Essex & Suffolk Water and Affinity Water East Ltd (formerly Veolia).
Our work in the Central and Eastern region is led by a Senior Policy Manager. Until we recruit to this newly-created role, your senior management contact will be our Head of Policy and Research, Mike Keil.
Mike spent the first part of his career at the Met Office, during which time he completed his PhD in modelling the stratosphere. In 2007 he joined Ofwat as its first head of climate change policy. Mike moved to Severn Trent Water in 2011 to lead the company’s work on climate change and resilience. In 2014 Mike went on secondment to run Severn Trent’s Asset Management Department, before moving to his role as Business Leader for Asset Strategy he helps set the long-term direction for the company.
Local Consumer Advocates
The Central and Eastern team work with Local Consumer Advocates (LCAs). They are a customer of at least one of the water companies in the Central and Eastern region and their work is focused on the services provided by water companies in this area. Find out more about the LCAs and who they are in this region.
Put your questions to water suppliers at Birmingham meeting
Published on 6th Jan 2017
Have water companies in the Midlands delivered on the promises they made to customers? That’s…
Water complaints come under the spotlight in Birmingham
Published on 23rd Sep 2016
The number and causes of complaints made against water companies in Central and Eastern England…
Region’s water companies lead the way in reducing customer complaints
Published on 21st Sep 2016
THE Consumer Council for Water (CCWater) has applauded the efforts of Severn Trent Water and…
Password scheme can help Cambridgeshire residents thwart bogus callers
Published on 25th May 2016
If you are not sure, don’t open the door. That’s the advice from the Consumer…
Water companies present plans to keep taps running for future generations
Published on 30th Mar 2016
EFFORTS to protect water supplies for future generations across Eastern England will come under the…
Make your voice heard at CCWater meeting in Walsall
Published on 15th Feb 2016
Households and businesses in Walsall with any concerns about their water supply or bills can…