Our work in the Central and Eastern region is led by Senior Policy Manager, Christina Blackwell.
Christina has over 15 years’ experience in the water industry and has worked for CCW since 2009. In addition to leading the Central and Eastern region, Christina heads up our Business Retail Market Team which works to deliver a water and sewerage retail market that benefits all business customers, public sector organisations and charities in England and large business customers in Wales. The team gather evidence on customers’ experience of the retail market from complaints, research, and direct customer contact to ensure the voice of the customer is heard in developments and changes in the business retail market.
Local Consumer Advocates
The Central and Eastern team work with Local Consumer Advocates (LCAs). They are a customer of at least one of the water companies in the Central and Eastern region and their work is focused on the services provided by water companies in this area. Find out more about the LCAs and who they are in this region.
Put your questions to water suppliers at Birmingham meeting
Published on 6th Jan 2017
Have water companies in the Midlands delivered on the promises they made to customers? That’s…
Water complaints come under the spotlight in Birmingham
Published on 23rd Sep 2016
The number and causes of complaints made against water companies in Central and Eastern England…
Region’s water companies lead the way in reducing customer complaints
Published on 21st Sep 2016
THE Consumer Council for Water (CCWater) has applauded the efforts of Severn Trent Water and…
Password scheme can help Cambridgeshire residents thwart bogus callers
Published on 25th May 2016
If you are not sure, don’t open the door. That’s the advice from the Consumer…
Water companies present plans to keep taps running for future generations
Published on 30th Mar 2016
EFFORTS to protect water supplies for future generations across Eastern England will come under the…
Make your voice heard at CCWater meeting in Walsall
Published on 15th Feb 2016
Households and businesses in Walsall with any concerns about their water supply or bills can…