CCW Central and Eastern region represents consumers of Severn Trent Water, South Staffordshire Water, Anglian Water, Cambridge Water, Essex & Suffolk Water and Affinity Water East Ltd (formerly Veolia).
Our work in the Central and Eastern region is led by a Senior Policy Manager. Until we recruit to this newly-created role, your senior management contact will be our Head of Policy and Research, Mike Keil.
Mike spent the first part of his career at the Met Office, during which time he completed his PhD in modelling the stratosphere. In 2007 he joined Ofwat as its first head of climate change policy. Mike moved to Severn Trent Water in 2011 to lead the company’s work on climate change and resilience. In 2014 Mike went on secondment to run Severn Trent’s Asset Management Department, before moving to his role as Business Leader for Asset Strategy he helps set the long-term direction for the company.
Local Consumer Advocates
The Central and Eastern team work with Local Consumer Advocates (LCAs). They are a customer of at least one of the water companies in the Central and Eastern region and their work is focused on the services provided by water companies in this area. Find out more about the LCAs and who they are in this region.
Innovation takes centre stage at Water Watchdog meeting
Published on 5th Nov 2018
The efforts made by water companies to better engage with customers will be placed under…
Water company complaints under review at watchdog’s meeting
Published on 16th May 2018
Lessons learned from the complaints made against water companies in Central and Eastern England will…
Water companies set out vision to keep taps running for future generations
Published on 31st Jan 2018
Plans by the region’s water companies to keep the taps running for future generations will…
Watchdog welcomes improvement as complaints to Cambridge Water fall
Published on 14th Dec 2017
The Consumer Council for Water (CCWater) has welcomed a reduction in written complaints from customers…
Water companies come under watchdog’s microscope
Published on 7th Nov 2017
The quality of drinking water and customer complaints in central and eastern England will come…
Cambridge Water told to improve after customer complaints soar
Published on 20th Sep 2017
The Consumer Council for Water (CCWater) has warned Cambridge Water to improve its performance after…