Our work in the Central and Eastern region is led by Senior Policy Manager, Christina Blackwell.
Christina has over 15 years’ experience in the water industry and has worked for CCW since 2009. In addition to leading the Central and Eastern region, Christina heads up our Business Retail Market Team which works to deliver a water and sewerage retail market that benefits all business customers, public sector organisations and charities in England and large business customers in Wales. The team gather evidence on customers’ experience of the retail market from complaints, research, and direct customer contact to ensure the voice of the customer is heard in developments and changes in the business retail market.
Local Consumer Advocates
The Central and Eastern team work with Local Consumer Advocates (LCAs). They are a customer of at least one of the water companies in the Central and Eastern region and their work is focused on the services provided by water companies in this area. Find out more about the LCAs and who they are in this region.
Innovation takes centre stage at Water Watchdog meeting
Published on 5th Nov 2018
The efforts made by water companies to better engage with customers will be placed under…
Water company complaints under review at watchdog’s meeting
Published on 16th May 2018
Lessons learned from the complaints made against water companies in Central and Eastern England will…
Water companies set out vision to keep taps running for future generations
Published on 31st Jan 2018
Plans by the region’s water companies to keep the taps running for future generations will…
Watchdog welcomes improvement as complaints to Cambridge Water fall
Published on 14th Dec 2017
The Consumer Council for Water (CCWater) has welcomed a reduction in written complaints from customers…
Water companies come under watchdog’s microscope
Published on 7th Nov 2017
The quality of drinking water and customer complaints in central and eastern England will come…
Cambridge Water told to improve after customer complaints soar
Published on 20th Sep 2017
The Consumer Council for Water (CCWater) has warned Cambridge Water to improve its performance after…