Our work in the Central and Eastern region is led by Senior Policy Manager, Christina Blackwell.
Christina has over 15 years’ experience in the water industry and has worked for CCW since 2009. In addition to leading the Central and Eastern region, Christina heads up our Business Retail Market Team which works to deliver a water and sewerage retail market that benefits all business customers, public sector organisations and charities in England and large business customers in Wales. The team gather evidence on customers’ experience of the retail market from complaints, research, and direct customer contact to ensure the voice of the customer is heard in developments and changes in the business retail market.
Local Consumer Advocates
The Central and Eastern team work with Local Consumer Advocates (LCAs). They are a customer of at least one of the water companies in the Central and Eastern region and their work is focused on the services provided by water companies in this area. Find out more about the LCAs and who they are in this region.
Water companies set out plans to meet the needs of a growing population
Published on 26th Feb 2020
Balancing the needs of a growing population and the pressure on future water supplies will…
Water company performance under the spotlight at watchdog meeting
Published on 15th Jan 2020
Customers will have the opportunity to hear first-hand how their water company is performing when…
Essex and Suffolk Water told to improve after spike in complaints
Published on 18th Sep 2019
Essex and Suffolk Water has been warned by the consumer watchdog that it must show…
Businesses given chance to quiz water bosses
Published on 28th May 2019
Businesses in the Midlands that are unhappy with their water or sewerage services can quiz…
Future prices and services must be acceptable to water customers
Published on 11th Apr 2019
The Consumer Council for Water (CCWater) has responded to today’s announcement by the regulator Ofwat…
Consumers ready to put water companies under the spotlight
Published on 26th Feb 2019
Water companies will be challenged over the cost of their services and efforts to keep…