Our regions

We represent water consumers in four local committees in England regions and one in Wales to challenge water and sewerage companies.

Each committee has a Chairperson, who is also a member of our Board, and Local Consumer Advocates (LCAs). LCAs who are appointed in each area.

The committees:

  • Gives the Board advice and information about the issues affecting water consumers in their areas.
  • Challenge and question water companies (and retailers).
  • Review water company procedures on complaint and debt handling.
  • Meet regularly with companies to review their performance on issues such as leakage, complaints, compensation and sewer flooding.
  • Press for improvements where there are any areas of concern.
  • Represent us on water companies’ Customer Challenge Groups, which meet during each price review to consider the quality of the consumer research the company is doing; and assess the development of their 5-year plans.

Anyone is welcome to attend meetings in public that each committee holds. You can find agenda and papers for each committee below.

Central and Eastern Region

Water companies for this region are Anglian Water, Cambridge Water,  Essex and Suffolk Water and Severn Trent Water.

London and South East Region

Water companies for this region are Southern Water, Sutton and East Surrey Water, Thames Water, South East Water, Portsmouth Water and Affinity Water.

Northern Region

Water companies for this region are Hartlepool Water, Northumbrian Water, United Utilities and Yorkshire Water.

Wales

Water companies for this region are Dŵr Cymru Welsh Water and Hafren Dyfrdwy.

Western Region

Water companies for this region are Bristol Water, Cholderton and District Water CompanyBournemouth Water, South West Water and Wessex Water.