All business customers should have confidence that their money and retail service is protected. At the moment, many customers could be unaware of the payment options available to them and the amount of credit that could be building up in their accounts. We want business customers to be informed about their choices and to have any credit returned to them automatically by their retailer, on an annual basis.
In the event of a retailer exiting the market in England, there must be a seamless transition process where continuation of retail service and credit protection is guaranteed, and business customers are kept well-informed throughout.
In 2022-23, CCW will take action to strengthen the market rules on delivering a continuous service and protecting customers’ money if a retailer were to leave the market. We will also work with retailers to increase customers’ awareness of the impact of advanced payment.