Emma Clancy – Chief Executive

Emma joins us from global building products manufacturer BMI where she was Director of Care and is currently Chair of the Building Regulations Advisory Committee (BRAC). She has served the committee for over nine years and is heading up a number of committees providing expert advice to Government, helping to develop the future regulatory framework for buildings addressing sustainability and safety issues.

She boasts a wealth of experience in consumer protection, public policy and regulation during a career covering sectors including construction, banking, retail and not-for-profit organisations.

Emma’s interest in consumer affairs can be traced right back to her early employment with Which? That led her to pursue other consumer-focused roles including serving two terms as a non-executive director of TrustMark – the Government-endorsed quality scheme for tradespeople.

Prior to her role at BMI she was CEO of Certsure LLP – the leading regulatory body in the electrical contracting and energy sector which is focused on raising standards. Emma’s leadership and innovative thinking was credited with modernising the not-for-profit joint venture – moving it up more than 20 places in The Times Top 100 Companies to work for in 2018.

Phil Marshall – Deputy Chief Executive

Prior to joining CCW as Deputy Chief Executive in 2015, Phil spent the two and a half years as Bristol Water’s Director of Customer Services. He has a wealth of water industry experience from a career spanning more than 25 years, including consumer-focused and regulatory roles at United Utilities and Yorkshire Water.

Amanda Caton – Head of External Communications

Amanda has broad-ranging communications experience covering public relations, political engagement, marketing and events.

Prior to joining CCW in 2018, Amanda was Head of Marketing and Communications at a national trade body, during which time she increased the Association’s media profile while representing the industry on a number of stakeholder working groups and committees, including joint projects with the London Mayor’s Office, Metropolitan Police and the Office for Security and Counter Terrorism.

Prior to this, Amanda held several marketing and communications roles within prominent international brands including Lloyds TSB and Aga Rangemaster.

Carl Pegg – Head of Consumer Relations

Carl has over 36 years of public service experience, including customer service delivery, major event planning and marketing roles in local government and further education. Carl joined CCW in November 2006 as Head of Consumer Relations.

James Wilson – Head of Finance

James Wilson is a Chartered Accountant with twenty five years financial management, leadership and change experience in a range of sectors including public transport, higher education, an environmental charity, and criminal justice. Prior to joining CCW as Head of Finance in June 2020, James was Financial Secretary at Falkland Islands Government.

On being appointed to Head of Finance at CCW, James explained, “I am impressed by the purpose and values of CCW and the collaborative way that CCW works within the water industry, using evidence to represent the long term interests of consumers in England and Wales. I am looking forward to building knowledge and working to help contribute to the ongoing success of CCW”.

Mike Keil – Head of Policy and Research

Mike spent the first part of his career at the Met Office, during which time he completed his PhD in modelling the stratosphere. In 2007 he joined Ofwat as its first head of climate change policy. Mike moved to Severn Trent Water in 2011 to lead the company’s work on climate change and resilience. In 2014 Mike went on secondment to run Severn Trent’s Asset Management Department, before moving to his role as Business Leader for Asset Strategy he helps set the long-term direction for the company.