Emma Clancy – Chief Executive

Emma joins us from global building products manufacturer BMI where she was Director of Care and formerly served as Chair of the Building Regulations Advisory Committee (BRAC). She served the committee for over nine years and headed up a number of committees providing expert advice to Government, helping to develop the future regulatory framework for buildings addressing sustainability and safety issues.

She boasts a wealth of experience in consumer protection, public policy and regulation during a career covering sectors including construction, banking, retail and not-for-profit organisations.

Emma’s interest in consumer affairs can be traced right back to her early employment with Which? That led her to pursue other consumer-focused roles including serving two terms as a non-executive director of TrustMark – the Government-endorsed quality scheme for tradespeople.

Prior to her role at BMI she was CEO of Certsure LLP for 15 years – the leading voluntary regulatory body in the electrical contracting and energy sector which is focused on raising standards. Emma’s leadership and innovative thinking was credited with modernising the not-for-profit joint venture – moving it up more than 20 places in The Times Top 100 Companies to work for in 2018.

Amanda Caton – Executive Head of Communications

Amanda has broad-ranging communications experience covering public relations, political engagement, marketing and events.

Prior to joining CCW in 2018, Amanda was Head of Marketing and Communications at a national trade body, during which time she increased the Association’s media profile while representing the industry on a number of stakeholder working groups and committees, including joint projects with the London Mayor’s Office, Metropolitan Police and the Office for Security and Counter Terrorism.

Prior to this, Amanda held several marketing and communications roles within prominent international brands including Lloyds TSB and Aga Rangemaster.

Mike Keil – Director of Policy, Research and Campaigning

Mike spent the first part of his career at the Met Office, during which time he completed his PhD in modelling the stratosphere. In 2007 he joined Ofwat as its first head of climate change policy. Mike moved to Severn Trent Water in 2011 to lead the company’s work on climate change and resilience. In 2014 Mike went on secondment to run Severn Trent’s Asset Management Department, before moving to his role as Business Leader for Asset Strategy he helps set the long-term direction for the company.

Paul Hibbert – Executive Head of Business Services

Paul is a qualified accountant with twenty years’ experience in the not-for-profit and central government sectors.  Paul has held executive and non-executive roles in a number of organisations, and has been working in interim roles for the last four years.