Consumer Advocates
Consumer Advocates work with permanent members of staff, to focus on the services provided by water companies, in the area they have been appointed. They will also be a customer to at least one of the water companies in their region.
In this section you will find information about who our Consumer Advocates are, how they are appointed and what they do for water consumers in their area.
Appointment from April 2015.
Solicitor and Mediator; Angela was a former Director and Compliance officer for legal Practice and is now a consultant for Milwyn Jenkins and Jenkins. She has a LLB (Hons) and LLM in Environmental Law and Management (Aberystwyth University); Angela is a former President of the Mid Wales Law Society; member of the External Advisory Board of the Centre for Welsh Legal Affairs Aberystwyth University and a former member of the Mid and West Wales Courts Board. She is a member of UK Environmental Law Association, Agricultural Law Association and Resolution and is a group Observer for Mid Wales Advanced Motorists.
Appointment from June 2021.
Barbara is back at CCW after a six-year absence. She spent seventeen years working for Ofwat and CCW. She worked as a Policy Manager in the Social Policy team before retiring, with a specific focus on vulnerable consumers and those struggling with debt.
Appointment from June 2021.
Christine Cleveland was previously CEO of a Surrey based charity supporting carers and after a long career as a Senior Executive working in the fields of education, health and social care.
In 2019, Christine was fortunate to be elected as a local independent Councillor for Epsom and Ewell Borough Council being a good advocate and supporting local residents with any burning issues they have.
Christine has also previously worked within the water industry for eight years at WRC PLC (formerly The Water Research Centre) and was responsible for the sales and marketing of the thousands of publications that they produced.
Appointment from March 2017.
Chartered Engineer and Chartered Environmentalist; Director of G Dale Consulting Ltd. Experienced and effective senior business and technical leader with in supply chain management, quality, environment and health & safety; former Director of Britvic Plc; former Manager, Van den Bergh/Brooke Bond Foods. 8 years Deputy Chair of High Easter Parish Council, established Rural Housing Trust scheme, and founder and Chair of Local Youth club.
Appointment from June 2021.
John has spent most of his working life in rural North Yorkshire, where he has designed and developed housing services and strategies for vulnerable people and diverse and disadvantaged communities. He is passionate about achieving social and economic justice through meaningful and effective services that make a real difference in people’s lives and transform our communities.
With expertise in both statutory and voluntary and community sectors, he has assisted in the development of specialist housing services for socially excluded young people and persons with mental health difficulties. He also helps out at a local environmental charity.
Appointment from June 2021.
Llior’s background and experience comes from high street fashion (clothing) –creating commercial and sellable clothing ranges for reputable high street retail names. Once an opportunity came to move from London and back to her home of Wales, she followed and pursued a career in FMCG, bringing in commercial background to the food and drink sector working within SME’s.
Her key experiences are marketing, buying, design, promotional activity, NPD, and product processes (operational) to shelf ready stage and into stores (volume high food products).
Her day to day focuses more on her external Director and nonexecutive Director roles as well as her Consumer Advocate role within CCW ensuring that North Wales People are being well represented.
Appointment from June 2021.
Lynn has worked in retail and had a long career in consumer affairs as an adviser, lecturer, press officer, policy maker, networker and representative. Always concerned to address matters according to the consumer principles of Access, Choice, Information, Equity, Value for Money, Safety, Representation and Redress, Lynn hopes to work on CCW’s initiatives from the perspective of the ‘ordinary consumer’. She lives very close to nature, in a houseboat, on the River Thames – so she is ‘in her element’ in water. Her interests are thus in water quality, sewage and environmental issues generally.
Appointment from April 2015.
Retired Director of Engineering in the Defence Sector; Independent Co-opted Member – Dorset Police and Crime Panel; Member – Dorset Schools Appeals Panel; Lay Member – Secretary of State and Lord Chancellor’s Advisory Committee on Justices of the Peace for Hampshire and the Isle of Wight.