Securing a safe, reliable service, and a fair deal for water consumers

Our strategic ambitions

Our strategic ambitions are to make sure all current and future, household and business consumers have:

•  Fair charges that everyone can afford
•  Outstanding services that are always delivered right first time
•  A safe, reliable service now and for the future

Our campaigns

Our campaigns to help us achieve our ambitions are:

Improve water regulation for consumers
Get the basics right for water consumers
Create excellent, accessible and affordable services for all
Ensure water and sewerage services are fit for the future