We have delivered a wide range of benefits for water consumers, so far we’ve achieved:
More than £15 million the potential bill savings thousands of households were able to identify through using our water meter calculator.
Just over £4 million in potential welfare payments that thousands of cash-strapped households may be able to claim after using our Benefits Calculator.
Almost 750,000 low-income households now receiving reduced bills through water companies’ social tariff schemes, which we helped the industry develop and promote.
142 investigations we carried out where we felt a water company or retailer’s handling of a complaint had been poor and not delivered a fair outcome for the consumer.
Nearly £1.5 million in financial redress that we helped to secure for consumers after resolving their complaint against a water company or water retailer.
4 major research reports we commissioned to broaden our understanding of consumers’ views and campaign for changes from the water industry, regulators and governments.
More than 2,000 people supported with enquiries about their water and sewerage services.
More than 10,000 complaints about water companies and water retailers that our consumer relations team stepped in to help consumers resolve.