If you’re a household or business water consumer in England or Wales, we’re here to fight your corner.
We’re here to provide guidance and information, answer your questions and take up your unresolved water company or retailer complaints. You can read our complaint successes to see examples of how we’ve helped consumers and our achievements to see what we have delivered for them.
We work closely with water companies, Governments, regulators like Ofwat, the Environment Agency and the Drinking Water Inspectorate, the media, and other organisations.
We also carry out research into the issues that affect you and publish our findings in our research reports.
Citizens Advice Bureau
Consumer Council for Northern Ireland
Consumer Council Scotland
Money Advice Trust
Money Advice Service