If you’re a household or business water consumer in England or Wales, we’re here to fight your corner.

We’re here to provide guidance and information, answer your questions and take up your unresolved water company or retailer complaints. You can read our complaint successes to see examples of how we’ve helped consumers and our achievements to see what we have delivered for them.

We work closely with water companies, Governments, regulators like Ofwat, the Environment Agency and the Drinking Water Inspectorate, the media, and other organisations.

We also carry out research into the issues that affect you and publish our findings in our research reports.

Useful contacts:

triangle-light-blue Age UK
triangle-light-blue Citizens Advice Bureau
triangle-light-blue Consumer Council for Northern Ireland
triangle-light-blue Consumer Council Scotland
triangle-light-blue Defra
triangle-light-blue Money Advice Trust
triangle-light-blue Money Advice Service
triangle-light-blue NFU
triangle-light-blue RSPB
triangle-light-blue Step Change
triangle-light-blue Turn2Us
triangle-light-blue Waterwise
triangle-light-blue Which?
triangle-light-blue Womens’ Institute
triangle-light-blue WWF