If you’re a household or business water consumer in England or Wales, we’re here to fight your corner.
We work closely with water companies, Governments, regulators like Ofwat, the Environment Agency and the Drinking Water Inspectorate, the media, and other organisations.
We’re here to provide guidance and information, answer your questions and take up your unresolved water company or retailer complaints.
Read our complaint successes to see examples of how we have helped consumers.
We also carry out research into the issues that affect you and publish our findings in our research reports.