We are CCW — the voice for water consumers, here to help you.
CCW is the independent voice for water consumers in England and Wales. Since 2005, we have helped thousands of consumers resolve complaints against their water company, while providing free advice and support. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and regulators.
We’re a relatively small organisation (with around 70 employees) and we only cost each bill payer in England and Wales around 22.5p but since 2005, we have helped thousands of consumers resolve complaints against their water company, while providing free advice and support.
Our strategy sets out the priorities and four main campaigns that will shape our work over the next three years
How we help you
Find out how we help you if you’re a household or business water consumer in England or Wales.
Board & public Board meetings
CCW comprises a Board of nine members. Its role is to set the strategic direction of the organisation.
You can find information about the work the Consumer Council for Water’s does in its regions and Wales.