The Consumer Council for Water (CCWater) — the Water Watchdog — is here to make sure you get the advice and support you need.
Our team is vastly experienced in providing consumers with free advice and support on every aspect of their water and sewerage services.
We support thousands of customers with complaints they have been unable to resolve directly with their water company. We’ve secured more than £25 million in financial redress for consumers since 2005.
In addition, we carry out research on a wide range of water issues and publish our findings.
Our work costs each water bill payer about 21p per year.
Information about CCWater’s future vision, how this will be achieved and how success is measured.
How we help you
Find out how we help you if you’re a household or business water consumer in England or Wales.
Find information of all the latest Consumer Council for Water (CCWater) publications.
Board & public Board meetings
CCWater comprises a Board of nine members. Its role is to set the strategic direction of the organisation.
You can find information about the work the Consumer Council for Water’s does in its regions and Wales.