About Us

We are CCW — the voice for water consumers, here to help you.

Our team is vastly experienced in providing consumers with free advice and support on every aspect of their water and sewerage services.

We support thousands of customers with complaints they have been unable to resolve directly with their water company. We’ve secured £29 million in financial redress for consumers since 2005.

In addition, we carry out research on a wide range of water issues and publish our findings.

We also have regional committees in England, a committee in Wales and a team of Local Consumer Advocates who represent you in your area.

Our work costs each water bill payer about 21p per year.