About Us

We are CCW — the voice for water consumers, here to help you.

CCW is the independent voice for water consumers in England and Wales. Since 2005, we have helped thousands of consumers resolve complaints against their water company, while providing free advice and support. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and regulators.

We’re a relatively small organisation (with around 70 employees) and we only cost each bill payer in England and Wales around 22.5p but since 2005, we have helped thousands of consumers resolve complaints against their water company, while providing free advice and support.