We are CCW — the voice for water consumers, here to help you.
Our team is vastly experienced in providing consumers with free advice and support on every aspect of their water and sewerage services.
We support thousands of customers with complaints they have been unable to resolve directly with their water company. We’ve secured £29 million in financial redress for consumers since 2005.
In addition, we carry out research on a wide range of water issues and publish our findings.
Our work costs each water bill payer about 22p per year.
Our draft strategy 2021-24
Our draft strategy sets out the priorities and four main campaigns that will shape our work over the next three years
Information about CCW’s future vision, how this will be achieved and how success is measured.
How we help you
Find out how we help you if you’re a household or business water consumer in England or Wales.
Board & public Board meetings
CCW comprises a Board of nine members. Its role is to set the strategic direction of the organisation.
You can find information about the work the Consumer Council for Water’s does in its regions and Wales.