The Consumer Council for Water (CCWater) is the independent voice for all water consumers in England and Wales.
Set up in 2005, we make sure your interests are at the heart of decision making in the water industry.
We also ensure you receive good water and sewerage services at the right price.
Our role is to:
- Provide you with useful information and free advice about issues that affect your water and sewerage services
- Take up your complaint if you can’t resolve it with your water company
- Carry out research on a wide range of water issues and publish our findings.
Our work costs each water bill payer about 21p per year.
Information about CCWater’s future vision, how this will be achieved and how success is measured.
How we help you
Find out how we help you if you’re a household or business water consumer in England or Wales.
Find information of all the latest Consumer Council for Water (CCWater) publications.
CCWater comprises a Board of nine members. Its role is to set the strategic direction of the organisation.
You can find information about the work the Consumer Council for Water’s does in its regions and Wales.