The Consumer Council for Water (CCWater) is the independent voice for all water consumers in England and Wales.
We were established in 2005 to provide consumers with strong representation, including making sure their interests are at the heart of decision–making in the water industry. We provide free advice to consumers and keep them informed on the issues that affect their water and sewerage services.
We also take up the complaints of household and non-domestic customers when they are unable to resolve them directly with their water company. Our aim is to settle 70% of complaints within 20 working days and 85% within 40 working days and we have been successful in achieving this.
Our work costs each water bill payer about 21p per year.