About Us

The Consumer Council for Water (CCWater) is here to make sure you get the advice and support you need.

Our team is vastly experienced in providing consumers with free advice and support on every aspect of their water and sewerage services.

We support thousands of customers with complaints they have been unable to resolve directly with their water company. We’ve secured more than £25 million in financial redress for consumers since 2005.

In addition, we carry out research on a wide range of water issues and publish our findings.

We also have regional committees in England, a committee in Wales and a team of Local Consumer Advocates who represent you in your area.

Our work costs each water bill payer about 21p per year.