About Us

The Consumer Council for Water (CCWater) is the independent voice for all water consumers in England and Wales.

We were established in 2005 to provide consumers with strong representation, including making sure their interests are at the heart of decision–making in the water industry. We provide free advice to consumers and keep them informed on the issues that affect their water and sewerage services.

We also take up the complaints of household and non-domestic customers when they are unable to resolve them directly with their water company. Our aim is to settle 70% of complaints within 20 working days and 85% within 40 working days and we have been successful in achieving this.

Our work costs each water bill payer about 21p per year.

Information about CCWater’s future vision, how this will be achieved and how success is measured.

Our values define what we stand for as an organisation.

Find out how we help you if you’re a household or business water consumer in England or Wales.

Find information of all the latest Consumer Council for Water (CCWater) publications.

CCWater comprises a Board of nine members. Its role is to set the strategic direction of the organisation.

Information about the Consumer Council for Water’s Local Consumer Advocates. Who they are and what they do.

You can find information about the work the Consumer Council for Water’s does in its regions and Wales.

Information and documents setting out how the Consumer Council for Water operates.

Information and data on staff salary disclosure, Freedom of Information and Data Protection.