About Us

The Consumer Council for Water (CCWater) is the independent voice for all water consumers in England and Wales.

Set up in 2005, we make sure your interests are at the heart of decision making in the water industry.
We also ensure you receive good water and sewerage services at the right price.

Our role is to:

  • Provide you with useful information and free advice about issues that affect your water and sewerage services
  • Take up your complaint if you can’t resolve it with your water company
  • Carry out research on a wide range of water issues and publish our findings.

We also have regional committees in England, a committee in Wales and a team of Local Consumer Advocates who represent you in your area.

Our work costs each water bill payer about 21p per year.