About Us

We are CCW — the independent voice for water consumers in England and Wales.

We have helped thousands of consumers resolve complaints against their water company, while providing free advice and support.

Since 2005, we have helped thousands of consumers resolve complaints against their water company or retailer. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and regulators.

If you’re a household or business water consumer in England or Wales, we’re here to fight your corner. We’re here to provide free advice and support, answer your questions and take up unresolved complaints with your water company or retailer.

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