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Our response to Ofgem’s Call for Input – Affordability and debt in the domestic retail marketRead more about Our response to Ofgem’s Call for Input – Affordability and debt in the domestic retail market
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Consumer Relations AdvisorsRead more about Consumer Relations Advisors
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Review of Independent Challenge Groups in the water sector
CCW commissioned Indepen to carry out a two-part review of the challenge arrangements that water companies put in place for the 2024 price review (PR24). The aim was to assist Independent Challenge Groups (ICGs), learn from best practice and strengthen...
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CCW statement on Thames Water’s goodwill payment for Guildford/Godalming customers
CCW has responded to Thames Water’s decision to make a £30 goodwill payment to around 26,000 customers across the Guildford and Godalming area, who were left without water during interruptions to their supply in November 2023. The consumer watchdog has...
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Customer Spotlight: People’s views and experiences of water 2024
Our joint Customer Spotlight research with Ofwat looks at people’s views and experiences of water, this includes customers’ understanding and awareness of their water companies, as well as their views on affordability and trust. Key findings Less than a quarter...
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Customer trust and satisfaction in water companies falling in latest Ofwat and CCW research
Customer research published today by Ofwat and consumer watchdog CCW reveals that the vast majority of people do not trust water companies to do what’s right for the environment. Less than a quarter (23%) of respondents said they trust their...
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Chief ExecutiveRead more about Chief Executive
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Yorkshire Water failed customers in Goole – Ofwat and CCW research findings
Our joint research with Ofwat explores customers’ experience of how Yorkshire Water handled an incident in Goole, Yorkshire. 12,700 properties in Goole were affected by a burst water pipe between 27 October and 13 November 2023. Customers experienced low water...
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Yorkshire Water failed customers in Goole – Ofwat and CCW research findings
Ofwat and CCW have today told Yorkshire Water they must provide better customer service, after failing to provide adequate support to residents whose water supply was seriously affected over the course of a fortnight. This comes on the back of...
Read more about Yorkshire Water failed customers in Goole – Ofwat and CCW research findings
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