Bill help
Get help if you're struggling to pay your water bill
Our advice hub is packed with information and useful tools, such as a water meter calculator, to help you reduce your bills or access financial support.
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Our plans
Draft Strategy for 2023-24
We’ve launched our consultation on our Draft Forward Work Programme, which sets out our strategic plans for what we want to achieve in 2023–24.
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New research
Bridging the gap: Awareness and Understanding of Water Issues
Our research examines people's views on some of the water industry-related topics – from drought and hosepipe bans to river pollution, leakage and company profits.
Read more about Bridging the gap: Awareness and Understanding of Water Issues
Winter advice
Freezing temperatures can cause damage to water pipes
We’ve outlined the simple things we can all do to reduce the risk of pipes freezing or bursting, and the steps you can take to make sure you get the right support from your water company should anything go wrong.
Read more about Freezing temperatures can cause damage to water pipesShould I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Ways you can get in touch
How do I make a complaint?
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
Your water company
Contact your water company
Find your local water and sewerage supplier and their contact details.
Contact your water company about Contact your water companyHow is my water company performing?
Compare your water company's complaint performance and what customers say about the service they receive.
See company performance about How is my water company performing?News
Ofwat and CCW welcome water companies’ efforts to ease cost of living pressures, but call on them to take further action
Information from Ofwat and CCW, published today, shows that water companies are increasing financial support for their customers, with record…
Water retailers need to go the extra mile to help businesses and boost customer satisfaction
The Consumer Council for Water’s (CCW) fourth Testing the Waters report, which looks at how business customers in England and…
Statement: Water companies must not add to households’ worries with poor service
The Consumer Council for Water (CCW) says water companies must not add to the worries of households through poor service.…
CCW responds to NIC report on reducing surface water flooding
CCW has backed calls for a fresh wave of investment to protect homes and businesses from inadequate drainage – but…
North West families could save £1,270 a year by using less water and energy
As the cost of living continues to put pressure on household bills, figures show that families in the North West…