Consumer Council For Water

The Water Watchdog, representing all water users in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

Find out more

Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

Find out more

News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Ready for winter

Get your home wrapped up for winter

After one of the hottest summers on record the looming prospect of a cold winter is enough to send a shiver down the spine. But that’s nothing compared to the damage freezing temperatures can do to our home’s water pipes if we leave them exposed to the cold.

Read more

Climate change

Climate change: why the customer counts

Water companies must win over their customers in the battle to adapt to climate

Read more

Water for all

Meeting the needs of customers in vulnerable circumstances

Water is an essential service – it should be affordable to all customers and delivered in a way which meets everyone’s needs, whatever their circumstances.

Read more

Help with bills

Water companies can do more to help cash-strapped customers

More than half a million low-income households are now receiving financial help to reduce their water bills, according to the Consumer Council for Water (CCWater).

Read more

Conference

Deputy CEO to speak at Wastewater Conference

Our Deputy Chief Executive Phil Marshall will be among the guest speakers when the WWT Wastewater Conference 2019 arrives in Birmingham.

Read more

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs