Live event
Independent Affordability Review
Join us with CCW’s Emma Clancy, Dr Mike Keil and Andy White for a live launch of our recommendations, which outline our plans for Governments, regulators, third-sector organisations and the water industry to work together to help end water poverty and support millions of people who are struggling.
Read more about Independent Affordability Review
COVID-19
Coronavirus advice
Find out what support you can get if you’re affected by coronavirus if you are a household or business customer.
Read more about Coronavirus advice
Three-year plan
Our strategy for 2021-24
Our strategy sets out the priorities and four main campaigns that will shape our work over the next three years and help us to achieve our ultimate mission – Securing a fair deal for water consumers, now and in the future.
Read more about Our strategy for 2021-24
Business customers
Covid-19 support extended for business customers
Repayment plans for hard-hit businesses will be available until the end of June.
Read more about Covid-19 support extended for business customersShould I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Ways you can get in touch
How do I make a complaint?
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
Your water company
Contact your water company
Find your local water and sewerage supplier and their contact details.
Contact your water company about Contact your water companyHow is my water company performing?
Compare your water company's complaint performance and what customers say about the service they receive.
See company performance about How is my water company performing?News
CCW welcomes new independent Board members
CCW is pleased to welcome four new independent non-executive Directors to its Board, following their appointment by the Secretary of…
UPDATED: Help for business customers impacted by COVID-19 lockdown
The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for…
Recommendations unveiled to end water poverty and bolster support for millions of households
Proposals have been unveiled to end the postcode lottery of support for millions of households across England and Wales who…
Make it your business to save water this Water Saving Week
Over the next three decades, factors such as our changing climate and growing population are going to increase the pressure…
Our strategy for 2021-24
Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s…