Consumer Council For Water

The voice for water consumers, here to help you.

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

Business customers in England

Are you as a business customer eligible to switch your retail water services?

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Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Make a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Complaints

CCW bids to end customers' frustration over bills and debt

Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report.

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Help for customers in Wales

Customers in Wales urged to tap into ways to save

A look at the simple ways customers in Wales could make a saving and give themselves a much needed income boost.

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Water bills

Time to supercharge savings as water bills are slashed

Bill reductions are in the pipeline for millions of households from April.

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Business customers

Business customer complaints to CCW fall again

Business customer complaints about retailers have reached their lowest level for a year and a half.

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Utilities

Regulators and CCW launch utility scorecards

It's now even easier to keep track of how well utility companies are performing for consumers.

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Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save
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Ways you can get in touch

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

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