Customer complaints
Three water companies scolded by watchdog for customer complaints
Three water companies have been warned to improve their customer service as a new report by the Consumer Council for Water (CCWater) reveals households made more than 2.1 million calls to resolve problems last year.
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Public meeting
Have your say on future water bills and investment at watchdog’s meeting
Residents will have the opportunity to hear first-hand how their water bills will measure up in the future when CCWater meets in Dorset on Monday (24th September).
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Resilience report
Action on leakage can’t wait, warns watchdog
The amount of water lost through leakage has risen for the second year running. Water companies to take action now to tackle this problem.
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PR19 business plans
Business plans must address customer priorities
The submission of of PR19 business plans is an opportunity for water companies to show they’re listening to the issues customers care about.
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Annual Review
Water Watchdog publishes Annual Review 2017/18
We’re delighted to announce the publication of our Annual Review for England and Wales 2017/18.
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