Consumer Council For Water

The Water Watchdog, representing all water users in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

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Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Water bills 2018/19

Turn the stop tap on rising water bills with money saving-tips

Now is the time to prevent rising water bills from making an April Fool of your finances, according to the Water Watchdog.

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Forward Work Programme

Water Watchdog publishes Forward Work Programme

Today we are delighted to publish our Forward Work Programme for 2018-19, which sets out our work priorities for the next three years.

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Water Saving Week 2018

BLOG: Saving water is music to my ears

Music can help you save water. That was the intriguing message I read a couple of weeks ago coming out of South Africa. In a bid to save water in Cape Town authorities have been putting together playlists of songs that last two minutes to be played while showering. Basically much more fun than a traditional shower timer! What a simple, yet clever, idea.

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Water Saving Week 2018

Welsh Assembly members back water-saving pledges

A third of Welsh Assembly members made a pledge to save water and discovered more about how the Water Watchdog is supporting their constituents during a drop-in session in Cardiff on Tuesday.

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Retail water market

Castle Water told to address unacceptable complaint numbers

The Consumer Council for Water (CCWater) has told England’s second largest water retailer, Castle Water, to address unacceptable levels of complaints from its customers.

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Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs