Consumer Council For Water

The Water Watchdog, representing all water users in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

Business customers in England

Are you as a business customer eligible to switch your retail water services?

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Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Dementia Action Week

Small actions make a big difference for people with dementia

We take a look at the small steps water companies can take to make a big difference to someone living with dementia

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Retail water market

Regulator may need to step in to tackle poor water market performers

Regulatory action may be needed to tackle the root causes of rising complaints from business customers about their water and sewerage services, the Consumer Council for Water (CCWater) has warned.

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WaterAid

Marathon Man Mike goes extra mile for WaterAid

Our head of policy and research Mike Keil will be pounding the streets of Edinburgh later this month in a marathon effort to raise money for a charity close to his and CCWater’s heart – WaterAid. Having clocked up more than 500 miles during training, the father-of-three explains why it’s been worth every ache and pain.

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Non-Owner Occupier regulations

Landlords – make sure you keep ‘on tap’ of regulations

As a landlord, are you up to date with everything you need to know about the latest regulations

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Vision for Water

Water sector to create a new vision for the future

Organisations from all parts of the water sector are today joining forces to create a new, ambitious vision for the future.

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Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

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Frequently asked questions

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