Affordability
Help for customers struggling to pay
Our information guide 'help for customers struggling to pay' shows the affordability schemes available to water customers in England and Wales.
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What consumers told us
Engaging water customers for better consumer and business outcomes
We commissioned a study exploring what customers feel is most important for water companies to ask their views on, and how to do this research in a meaningful way for business as usual activities and companies’ five-year business plans.
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2019 Price Review
CMA urged to protect what customers value most
CCW says customers must not lose out when the Competition and Markets Authority (CMA) re-examines four water companies’ future plans.
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Water Mark
CCW launches Water Mark assessment of industry performance
We have launched our Water Mark assessment to showcase how well water companies are delivering in the areas that matter most to their customers.
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COVID-19
Help for business customers affected by coronavirus
Read our advice on what to do if your business has been impacted by the virus outbreak.
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Coronavirus
Seeking support during the coronavirus outbreak
CCW is working closely with the water industry, regulators and Government to make sure the services we all depend on remain safe and reliable throughout this health crisis.
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Coronavirus - support for consumers
Households hit by virus impact urged to tap into water company support
CCW is urging households impacted by coronavirus to reach out for support with their water bills.
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