Consumer Council For Water

The Water Watchdog, representing all water users in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

Business customers in England

Are you as a business customer eligible to switch your retail water services?

Find out more

Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

General Election 2019

General Election 2019 - what it means for our communications

In the run-up to polling day we'll be restricted in what we can say and publish.

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Student advice

Water good lesson for a happy student house

Becoming a new student brings new responsibilities. To make life a little easier, we’ve compiled our favourite tips to help you save water and stay on top of your bills

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Receiving your water bill doesn't need to be scary

Frightfully good ways to save this Halloween

We’ve compiled some of our simple tricks to help take the fear factor out of paying your water bill this Halloween and beyond.

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Vulnerable customers

3 million households struggle to afford water bills

CCW report shows 1 in 8 customers unable to afford bills despite growth in assistance schemes

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CCWater Wales

New Wales Chair aims to secure best possible deal for customers

The new Wales chair of the Consumer Council for Water (CCWater) has set his sights on securing the best possible deal for customers as the price review nears its conclusion.

Read more

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs