Consumer Council For Water

The Consumer Council for Water is the independent voice of all water consumers in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

Find out more

Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Wet wipes

GUEST BLOG: Working together to wipe out sewer menace

despite efforts to spread the do not flush message, the number of wet wipes in our sewers is on the rise

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Cambridge Water

Watchdog welcomes improvement as complaints to Cambridge Water fall

The Consumer Council for Water (CCWater) has welcomed a reduction in written complaints from customers to Cambridge Water after the watchdog challenged the company to improve its performance.

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Price Review

CCWater statement: Water company rewards could cause bill instability

The Consumer Council for Water (CCWater) is warning against water companies being able to give to customers with one hand while taking from them with the other in the 2019 Price Review.

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Resilience

Water companies must plan for a resilient future

how water companies can effectively incorporate resilience into their business plans

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Price Review

CCWater urges regulator to set record low cost of capital

The Consumer Council for Water (CCWater) is today calling on Ofwat to stick to its promise to set the lowest ever cost of capital for the water industry for the 2019 Price Review.

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How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs