Public meeting
Water company finances in the spotlight at watchdog’s meeting
Members of the public are being invited to hear how water companies in the North West of England are spending their money when CCWater meets in Liverpool on Thursday (25th October).
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Public meeting
Water companies’ credibility under the microscope at Portsmouth meeting
The credibility of water companies and how they use customers’ money will be placed firmly under the microscope when CCWater meets in Portsmouth on Tuesday (23rd October).
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Retail water market
Non-household complaints fall for first time since market opening
The number of complaints made by non-household customers about retailers to the Water Watchdog has fallen for the first time since the market opened.
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Vulnerability guidance
Water firms should innovate to protect consumers in vulnerable circumstances, new guidance reveals
Collaboration, communication and consistency are the key ways water companies can improve the way they deliver priority support to consumers in vulnerable circumstances
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EFRA Committee report
Statement on EFRA Committee report on regulation
The Consumer Council for Water has published a statement in response to the recommendations made by the Environment, Food and Rural Affairs Committee Inquiry into Regulation of the Water Industry.
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