Consumer Council For Water

The Water Watchdog, representing all water users in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

Find out more

Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

Find out more

News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Water supply disruption

Water consumers felt badly let down after Beast from the East

A lack of emergency water supplies and poor communication from some water companies made life needlessly more difficult for thousands of homes and businesses when they were left without running water during March’s severe cold weather.

Read more

Leakage

Water Watchdog responds to Thames Water's leakage penalties

The Water Watchdog has responded to today’s announcement that Thames Water has agreed to return £65 million to its customers following an investigation by the regulator Ofwat into its leakage performance.

Read more

Debt

Charity sees rise in water debt difficulties

Almost a quarter of clients who turned to a leading national debt charity for help last year had fallen behind on paying their water bills, according to a new report.

Read more

Water resources

Water Watchdog welcomes calls to ease demand on water resources

The Consumer Council for Water has welcomed calls for water companies to invest more in reducing leakage and improving infrastructure as part of wider efforts to ease the pressure on scarce water resources.

Read more

Be

Small businesses want more help shopping for a better water deal

Small businesses want more help understanding and accessing the potential benefits of the retail water market in England before they take the plunge.

Read more

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs