Sewer overflows
What’s happening to our rivers?
Following a number of high-profile incidents, our video provides a brief overview of what sewer overflows are and how they are affecting our rivers.
Read more about What’s happening to our rivers?
Illegal sewage discharges
CCW responds to launch of investigation into sewage discharges
We have responded to the launch of an investigation by regulators into claims of illegal discharges of sewage into rivers, streams and other water courses.
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COP26
Young person quizzes United Utilities on climate change
Neve, 14, speaks to Jo Harrison, Director of Environment at United Utilities about how they plan to achieve net zero carbon emissions by 2030.
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Blockages
Tips to prevent a blocked drain
Did you know that things that shouldn’t be flushed or poured down our sinks and toilets account for 75% of all sewer blockages? We share our top tips to prevent blocked drains.
Read more about Tips to prevent a blocked drain
COVID-19
Coronavirus advice
Find out what support you can get if you’re affected by coronavirus if you are a household or business customer.
Read more about Coronavirus adviceShould I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Ways you can get in touch
How do I make a complaint?
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
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Your water company
Contact your water company
Find your local water and sewerage supplier and their contact details.
Contact your water company about Contact your water companyHow is my water company performing?
Compare your water company's complaint performance and what customers say about the service they receive.
See company performance about How is my water company performing?News
Video: What’s happening to our rivers?
When we flush the loo, drain the kitchen sink, or when rain water drains from our streets, that wastewater…
CCW responds to launch of investigation into sewage discharges
CCW has today responded to the launch of an investigation by regulators into claims of illegal discharges of sewage into…
Businesses want more help understanding their water consumption
More than half of business customers want better information on their water consumption to help them understand how they can…
Video: Neve, 14, quizzes her water company on climate change
You can watch a version with Welsh subtitles on our Youtube channel. Young people are set to experience some…
Half of water customers unaware of extra help
People most in need of help could be missing out on essential extra support from their water company, despite record…