Complaints
CCW bids to end customers' frustration over bills and debt
Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report.
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Help for customers in Wales
Customers in Wales urged to tap into ways to save
A look at the simple ways customers in Wales could make a saving and give themselves a much needed income boost.
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Water bills
Time to supercharge savings as water bills are slashed
Bill reductions are in the pipeline for millions of households from April.
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Business customers
Business customer complaints to CCW fall again
Business customer complaints about retailers have reached their lowest level for a year and a half.
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Utilities
Regulators and CCW launch utility scorecards
It's now even easier to keep track of how well utility companies are performing for consumers.
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