2019 Price Review
Water customers set to get more for their money
Good news could be in the pipeline for many customers as Ofwat tables plans that would reduce water bills for most households over the next five years.
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Water Matters 2019
Water companies failing to address households’ concerns over fair bills
Water companies are failing to convince enough households their bills are fair and they provide value for money
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Retail water market
Water retailers warned over rising complaints from business customers
Three water retailers in England have been scolded for their poor performance after water and sewerage complaints from business customers rose sharply for the second successive year.
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Fines and penalties
Statement: Watchdog appalled by Southern Water failures
The Consumer Council for Water has responded to this morning’s announcement by regulator Ofwat that Southern Water will pay £126 million to its customers, following serious failures in how it operated its sewerage treatment sites and for deliberately misreporting its performance.
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Appointments
Light takes the helm as new watchdog Chair
The Consumer Council for Water is delighted to announce the appointment of Robert Light as its new Chair.
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