COVID-19
Coronavirus advice
Find out what support you can get if you’re affected by coronavirus if you are a household or business customer.
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Research
Framework for water company research
We have produced a research framework to help water companies improve their approach to customer engagement at PR24.
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Leaky loos
Lifting the lid on leaky loos
Did you know there’s potentially one big water waster in your home and you may not even know it – a leaky loo!
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Affordability and Vulnerability
Our Water for All report and Vulnerability Manifesto
We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances.
Read more about Our Water for All report and Vulnerability Manifesto
CCW Affordability Review
Have your say on the future of water affordability support
CCW is proud to have been asked by government to undertake an independent review of current financial support measures, and to identify opportunities to improve the help available to financially vulnerable households.
Read more about Have your say on the future of water affordability support