Consumer Council For Water

The Water Watchdog, representing all water users in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

Find out more

Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

Find out more

News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

2019 Price Review

Future prices and services must be acceptable to customers

The Consumer Council for Water (CCWater) has responded to today’s announcement by the regulator Ofwat over its draft price and service plans for three water companies.

Read more

Meeting in public

Public meeting to hear water companies’ community plans

Water companies will be discussing their plans to build closer ties with the communities they serve at our next public board meeting in Bath on Tuesday

Read more

Saving money

Switching to a meter could pull the plug on rising water bills

Switching to a water meter could help thousands of households pull the plug on rising water bills and prevent next month’s increase from making an April fool of their finances.

Read more

Drought and water supplies

Water companies set out plans to withstand risks to supplies

Efforts to safeguard water supplies from the risk of more frequent droughts and other challenges will be discussed when water companies meet in London on Tuesday (19 March).

Read more

Awareness of the water retail market

Small businesses being left behind by water market

Small businesses have not been empowered to make the most of their freedom to switch water retailer, during the first two years of competition in England.

Read more

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs