Dry weather advice
Hosepipe bans explained - how could restrictions affect your household
Our video and factsheet explain what to expect if your water company introduces a hosepipe ban.
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Hot weather
Top ten ways to stay cool without overheating your wallet
With temperatures expected to exceed 37C in parts of the UK this week, we have ten tips for keeping cool, reducing your water usage, and saving money.
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Podcast
‘Waterfall’ is our new water-saving podcast
Waterfall is all about why we should save water and how we can do it best. Packed with useful hints and tips for anyone who uses water. So get streaming!
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Using water wisely
Saving water in the home and garden
With temperatures rising, we have some useful tips to help you use less water around your home and in the garden.
Read more about Saving water in the home and gardenShould I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Ways you can get in touch
How do I make a complaint?
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
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Your water company
Contact your water company
Find your local water and sewerage supplier and their contact details.
Contact your water company about Contact your water companyHow is my water company performing?
Compare your water company's complaint performance and what customers say about the service they receive.
See company performance about How is my water company performing?News
CCW statement: Defra announce strict targets on pollution from sewage
Water companies will face the strictest targets on pollution from sewage ever under a new plan to tackle sewage discharges…
Busting 6 myths about hosepipe bans
With hosepipe bans taking effect in some parts of England and Wales, our senior director Mike Keil dispels some of…
Utility Week Consumer Vulnerability & Debt Conference 2022
13 September 2022| Birmingham Conference & Events Centre The Consumer Council for Water is proud to be supporting the Utility…
Changing habits for a changing climate – coping better when things get hot
Literally hot topics at the moment are droughts and heatwaves. But what are they and what do they mean for…
Renewed urgency needed to bolster financial support for struggling water customers
Efforts to end the postcode lottery of support for households struggling to afford their water bill must succeed amid growing…