PR19 business plans
Business plans must address customer priorities
The submission of of PR19 business plans is an opportunity for water companies to show they’re listening to the issues customers care about.
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Annual Review
Water Watchdog publishes Annual Review 2017/18
We’re delighted to announce the publication of our Annual Review for England and Wales 2017/18.
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PR19: Customer acceptability
Time for customers to have their say on future water bills
As water companies prepare to submit their business plans to Ofwat – demonstrating what they’ll be doing for customers in 2020-25 – Our Senior Policy Manager, Steven Hobbs, explains why customer acceptability testing should lie at the heart of this process.
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Water Matters
Water companies must act to improve fairness and value for money
Water companies should take decisive action to boost unimpressive levels of customer satisfaction with fairness and value for money, according to a report by the Consumer Council for Water (CCWater).
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Saving water
Water way to start saving this summer
During the summer months, it’s important for us all to be mindful of how much water we’re using and do what we can to use water wisely.
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