Consumer Council For Water

The Water Watchdog, representing all water users in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

Find out more

Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Business meeting

Make it your business to learn more about water market

Helping small businesses to discover more about their freedom to switch water supplier will be top of the agenda at our next business customer meeting

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Retail water market

Awareness of retail water market must not be allowed to stagnate

Awareness of the retail water market among small businesses in England is in danger of stagnating unless the water industry steps up its efforts to engage with customers.

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Water bills 2018/19

Don't overlook ways to save money as water bills rise

Households are being urged by the Consumer Council for Water (CCWater) not to overlook ways to save money on their water bills and dilute the impact of higher inflation.

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Water meter calculator

Calculator clocks up £2.4 million in bill savings

THOUSANDS of households identified potential annual savings on their water bills totalling almost £2.4 million in January after our water meter calculator was featured on ITV's Martin Lewis Money Show.

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Tap water

Better access to tap water? We'll drink to that, says water watchdog

The Consumer Council for Water is raising a glass to a new scheme that should make it easier for millions of people to top-up with free tap water and ditch plastic bottles.

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Water Meter Calculator

Thinking about switching to a water meter?

Use our calculator to see if you could save money off your water bill by switching to a water meter.

Calculate now

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs