Consumer Council For Water

The Water Watchdog, representing all water users in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

Find out more

Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

Find out more

News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Public meeting

Water company finances in the spotlight at watchdog’s meeting

Members of the public are being invited to hear how water companies in the North West of England are spending their money when CCWater meets in Liverpool on Thursday (25th October).

Read more

Public meeting

Water companies’ credibility under the microscope at Portsmouth meeting

The credibility of water companies and how they use customers’ money will be placed firmly under the microscope when CCWater meets in Portsmouth on Tuesday (23rd October).

Read more

Retail water market

Non-household complaints fall for first time since market opening

The number of complaints made by non-household customers about retailers to the Water Watchdog has fallen for the first time since the market opened.

Read more

Vulnerability guidance

Water firms should innovate to protect consumers in vulnerable circumstances, new guidance reveals

Collaboration, communication and consistency are the key ways water companies can improve the way they deliver priority support to consumers in vulnerable circumstances

Read more

EFRA Committee report

Statement on EFRA Committee report on regulation

The Consumer Council for Water has published a statement in response to the recommendations made by the Environment, Food and Rural Affairs Committee Inquiry into Regulation of the Water Industry.

Read more

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs