The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
Our Senior Policy Manager Karen Gibbs loves nothing more than spending time in her treasured garden. And over the years she’s picked up some handy tips on how to use less water but still have a flourishing garden. Here are … Continued
Subscribing to our On Tap newsletter is a great way to catch up with all the latest water consumer news from CCWater. Our April edition is packed with items including: New Forward Work Programme, Market opening for non-households, Improvements of written complaints by … Continued
The Consumer Council for Water (CCWater) has welcomed the latest reduction in written complaints made by customers to four water companies that were challenged by the consumer watchdog to improve their performance. Figures reported to CCWater by Southern Water (-53%), … Continued
The Consumer Council for Water has today published its Forward Work Programme for 2017-20 which sets out our priorities for representing consumers over the next three years. It includes details of how we plan to provide a strong voice for … Continued
The Consumer Council for Water (CCWater) is on standby to give customers advice and information about the new retail water market which opens in England on Saturday (1 April). The water watchdog’s consumer relations experts are geared up and ready … Continued
If you are thinking about switching to a water meter, use our calculator to see if you might be able to save money. If you already have a meter see how your daily water use can be reduced to potentially make further savings.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
Our Senior Policy Manager Karen Gibbs loves nothing more than…
Little changes can add up to significant savings when it comes to using water wisely - read our top tips… https://t.co/WILpPkL2oC
Our Senior Policy Manager Karen Gibbs loves nothing more than spending time in her treasured garden. And over the years… Read more
We have now published our response to the complaint monitoring consultation that we issued in February 2017. The feedback we received was… Read more
Households can discover how water companies are spending their hard-earned cash when the Consumer Council for Water (CCWater) meets in… Read more
Subscribing to our On Tap newsletter is a great way to catch up with all the latest water consumer news… Read more
Compare your water company's complaint performance and what customers say about the service they receive.
From April 2017, businesses, charities and public sector organisations in England will be able to switch their supplier of water and sewerage retail services.