Consumer Council For Water

The Water Watchdog, representing all water users in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

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Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Customer complaints

Three water companies scolded by watchdog for customer complaints

Three water companies have been warned to improve their customer service as a new report by the Consumer Council for Water (CCWater) reveals households made more than 2.1 million calls to resolve problems last year.

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Public meeting

Have your say on future water bills and investment at watchdog’s meeting

Residents will have the opportunity to hear first-hand how their water bills will measure up in the future when CCWater meets in Dorset on Monday (24th September).

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Resilience report

Action on leakage can’t wait, warns watchdog

The amount of water lost through leakage has risen for the second year running. Water companies to take action now to tackle this problem.

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PR19 business plans

Business plans must address customer priorities

The submission of of PR19 business plans is an opportunity for water companies to show they’re listening to the issues customers care about.

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Annual Review

Water Watchdog publishes Annual Review 2017/18

We’re delighted to announce the publication of our Annual Review for England and Wales 2017/18.

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Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs