Consumer Council For Water

The Consumer Council for Water is the independent voice of all water consumers in England and Wales

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About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

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Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Save water

5 simple steps to save water in the garden

Our Senior Policy Manager Karen Gibbs loves nothing more than spending time in her treasured garden. And over the years she’s picked up some handy tips on how to use less water but still have a flourishing garden.

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News

Read our latest On Tap newsletter!

Subscribing to our On Tap newsletter is a great way to catch up with all the latest water consumer news from CCWater.

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Complaint reduction

Four water companies continue to reverse rise in complaints

The Consumer Council for Water (CCWater) has welcomed the latest reduction in written complaints made by customers to four water companies that were challenged by the consumer watchdog to improve their performance.

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Our future plans

Read our new Forward Work Programme

The Consumer Council for Water has published its Forward Work Programme for 2017-20 which sets out our priorities for representing consumers over the next three years.

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Retail market

Watchdog ready to steer customers through uncharted waters of new retail market

The Consumer Council for Water (CCWater) is on standby to give customers advice and information about the new retail water market which opens in England on Saturday (1 April).

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Water advice

Act now to stop water bills making an April Fool of your finances

Don't allow water bills to make an April Fool of your finances. That's the advice from the Consumer Council for Water (CCWater) which is urging cash-strapped households to take action now and stay one step ahead of rising water bills.

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How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Click the button below to find your local supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs