Consumer Council For Water

The Consumer Council for Water is the independent voice of all water consumers in England and Wales

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About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

Find out more

Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Utility Week

Water Customer Conference

The Consumer Council for Water’s Chief Executive, Tony Smith, will be among the expert speakers at the 2018 Utility Week Water Customer Conference on 17 January.

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Blog

A golden opportunity to help customers in need

Despite additional support services for vulnerable customers increasing, awareness remains low

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Sewer flooding

Industry challenged to protect more homes from sewer flooding

Water and sewerage companies must be more proactive in protecting homes and businesses at risk of being flooded with sewage, according to the Consumer Council for Water (CCWater).

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Blog

What does ‘value’ mean to consumers?

Consumers are now more likely to agree they’re getting better value for money from their energy provider than their water company. But what do water consumers really value?

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World Toilet Day

Flushed with ways to love your loo this on World Toilet Day

Ahead of World Toilet Day 2017, we look at ways to love your loo

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How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs