Customer complaints
Four companies in hot water over customer complaints
Problems with bills and disruption to services have led to four water companies being warned to curb a sharp rise in complaints from their customers.
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Water supplies
Watchdog calls for more urgency in tackling water supply disruption and leakage
Some water companies need to do much more to protect customers from disruption to their water supply and reduce leakage, according to the Consumer Council for Water (CCWater).
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Retail water market
Customer complaints still cast shadow over retail water market
Business customers sought help with more than 900 complaints as disputes over the accuracy and reliability of bills continued to cast a shadow over the non-household retail water market in the first quarter of the year.
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Love water
Major campaign launched to encourage the nation to ‘Love Water’
Join us in showing water some love
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Water Matters 2019
Water companies failing to address households’ concerns over fair bills
Water companies are failing to convince enough households their bills are fair and they provide value for money
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