Consumer Council For Water

The Consumer Council for Water is the independent voice of all water consumers in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

Find out more

Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

World Toilet Day

Flushed with ways to love your loo this on World Toilet Day

Ahead of World Toilet Day 2017, we look at ways to love your loo

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Stakeholder views

Stakeholder perceptions research 2017

This research explored stakeholders’ views on how CCWater could improve its performance in areas such as working in collaboration and partnership, communication and understanding stakeholders’ organisations.

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Piping Up:

Customer views on the transfer of water supply pipe ownership in Wales

This research explored the views of water customers in Wales on a potential change of ownership of their private water supply pipes.

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Blog:

Financial help for water customers mustn’t run dry

Making sure that bills are affordable for low-income and financially vulnerable customers is still a key challenge for the water industry.

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Meeting in public

Water companies come under watchdog’s microscope

The quality of drinking water and customer complaints will come under close examination at the Consumer Council for Water’s meeting in public in Birmingham this Thursday.

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How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs