Consumer Council For Water

The Consumer Council for Water is the independent voice of all water consumers in England and Wales

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About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

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Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Water Matters

Water trailing energy suppliers on value for money

The water industry must do more to prove it is offering value for money after a report by the Consumer Council for Water (CCWater) showed customers are now more satisfied with some other utilities, including energy.

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Thames Water leakage

CCWater statement on Thames Water leakage performance

CCWater has today warned that Thames Water’s failure to meet its commitment to reduce leakage levels risks undermining efforts to encourage customers to use water more wisely.

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Save water

5 simple steps to save water in the garden

Our Senior Policy Manager Karen Gibbs loves nothing more than spending time in her treasured garden. And over the years she’s picked up some handy tips on how to use less water but still have a flourishing garden.

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News

Read our latest On Tap newsletter!

Subscribing to our On Tap newsletter is a great way to catch up with all the latest water consumer news from CCWater.

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Complaint reduction

Four water companies continue to reverse rise in complaints

The Consumer Council for Water (CCWater) has welcomed the latest reduction in written complaints made by customers to four water companies that were challenged by the consumer watchdog to improve their performance.

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How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Click the button below to find your local supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

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Frequently asked questions

    Go to FAQs