COVID-19
Coronavirus advice
Find out what support you can get if you’re affected by coronavirus if you are a household or business customer.
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Three-year plan
Our strategy for 2021-24
Our strategy sets out the priorities and four main campaigns that will shape our work over the next three years and help us to achieve our ultimate mission – Securing a fair deal for water consumers, now and in the future.
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Business customers
Covid-19 support extended for business customers
Repayment plans for hard-hit businesses will be available until the end of June.
Read more about Covid-19 support extended for business customers
2019 Price Review
Customers should have bigger say over price control appeals
CCW has responded to the CMA's final decisions on four water companies' price control appeals.
Read more about Customers should have bigger say over price control appealsShould I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Ways you can get in touch
How do I make a complaint?
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
Your water company
Contact your water company
Find your local water and sewerage supplier and their contact details.
Contact your water company about Contact your water companyHow is my water company performing?
Compare your water company's complaint performance and what customers say about the service they receive.
See company performance about How is my water company performing?News
Our strategy for 2021-24
Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s…
Covid-19 support for business customers extended
Measures to help business customers that are struggling to pay their water bills after being hit in the pocket by…
Households urged to soak up April shower of bill savings
Average water and sewerage bill set to fall by about £2 to £408 from April – but households face other…
Customers should have a bigger say over CMA decisions, says consumer watchdog
The Consumer Council for Water (CCW) has responded to the Competition and Markets Authority’s (CMA) final decisions on the appeals…
Speaking your language
Making information accessible to all is so important. As an organisation dedicated to helping people, it’s important that CCW does…