Consumer Council For Water

The Water Watchdog, representing all water users in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

Find out more

Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Meeting in public

Water retail market under scrutiny at watchdog’s meeting

Efforts to help small businesses better understand the water retail market come under scrutiny at public meeting

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Meeting in public

Water company complaints under review at watchdog’s meeting

Complaints made against water companies will be scrutinised at CCWater's next meeting in public

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Retail water market

Small businesses want more help shopping for a better water deal

Small businesses want more help understanding and accessing the potential benefits of the retail water market in England before they take the plunge.

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National Gardening Week

Spring into action to save water in the garden

When it comes to your garden, saving water is just as important as in the home. The good news is, with a bit of careful planning, it couldn’t be simpler

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Non-household water market

Water Watchdog pushing for improvement during second year of market

The Consumer Council for Water (CCWater) is pushing for a marked improvement from some poor performing water retailers after non-household complaints to the water watchdog more than tripled during the first year of the retail market in England.

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Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs