Moving day for CCW
Change of address
CCW’s Birmingham head office moves to a new location today: 23 Stephenson Street
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Research
Public views on the water environment
This new qualitative research looks into how people value and understand the water environment.
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Business customers
A third of businesses 'severely impacted' by pandemic
New research from CCW shows few businesses were immune to the impact of Covid-19.
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Sink Sense
Kitchen sink habits caught on camera
Using motion-sensitive cameras, we conducted an observational study into the habits of 15 different households across England and Wales.
Read more about Kitchen sink habits caught on camera
COVID-19
Coronavirus advice
Find out what support you can get if you’re affected by coronavirus if you are a household or business customer.
Read more about Coronavirus adviceShould I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Ways you can get in touch
How do I make a complaint?
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
Your water company
Contact your water company
Find your local water and sewerage supplier and their contact details.
Contact your water company about Contact your water companyHow is my water company performing?
Compare your water company's complaint performance and what customers say about the service they receive.
See company performance about How is my water company performing?News
CCW chief among lead speakers at vulnerability conference
CCW Chief Executive Emma Clancy will call for closer collaboration to end water poverty at Utility Week’s Consumer Vulnerability and…
Moving day for CCW
CCW’s Birmingham head office moves to a new location today. From 4 August, our new address will be: CCW 23…
A third of businesses ‘severely impacted’ by pandemic
A third of businesses have been forced to review their future plans after being severely impacted by Covid-19, according to…
Taking tap water for granted?
Over the course of the pandemic, we’ve all had to learn to adapt to new ways of living and interacting…
CCW responds to water companies’ environmental performance
CCW has responded to today’s annual environmental assessment report of water companies by the Environment Agency. While there were some…