Research
Struggling households missing out on water bill support
Just over 1 in 4 households felt their finances got worse last year.
Read more about Struggling households missing out on water bill support
COVID-19
Coronavirus advice
Find out what support you can get if you’re affected by coronavirus if you are a household or business customer.
Read more about Coronavirus advice
Business customers
Covid-19 support extended for business customers
Repayment plans for hard-hit businesses will be available until the end of July.
Read more about Covid-19 support extended for business customers
Three-year plan
Our strategy for 2021-24
Our strategy sets out the priorities and four main campaigns that will shape our work over the next three years and help us to achieve our ultimate mission – Securing a fair deal for water consumers, now and in the future.
Read more about Our strategy for 2021-24Should I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Ways you can get in touch
How do I make a complaint?
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
Your water company
Contact your water company
Find your local water and sewerage supplier and their contact details.
Contact your water company about Contact your water companyHow is my water company performing?
Compare your water company's complaint performance and what customers say about the service they receive.
See company performance about How is my water company performing?News
Support with water bills still not reaching many of those that need it most
Water companies must improve the way they engage with their customers to ensure those that are struggling most to afford…
UPDATED: Covid-19 support for business customers extended
Measures to help business customers that are struggling to pay their water bills after being hit in the pocket by…
CCW welcomes new independent Board members
CCW is pleased to welcome four new independent non-executive Directors to its Board, following their appointment by the Secretary of…
UPDATED: Help for business customers impacted by COVID-19 lockdown
The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for…
Recommendations unveiled to end water poverty and bolster support for millions of households
Proposals have been unveiled to end the postcode lottery of support for millions of households across England and Wales who…