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Consumer Council For Water

The voice for water consumers, here to help you.

Cymraeg
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About us

About us

We are the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

Business Customer Hub

Are you as a business customer eligible to switch your retail water services?

Find out more for your business

Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

See our priorities

News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Make a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs
video water advice

COVID-19

Coronavirus advice

Find out what support you can get if you’re affected by coronavirus if you are a household or business customer.

Read more about Coronavirus advice
video water advice

Complaint handling

Faster complaint response times in the pipeline

CCW secures commitments from 10 water companies to speed up their responses to complaints.

Read more about Faster complaint response times in the pipeline
video water advice

Our draft strategy

CCW seeks views on ambitious three-year strategy

We would like to hear your views on our draft three-year strategy for 2021 to 2024 which sets out our mission, strategic objectives and campaigns that will shape our efforts to secure a fair deal for water consumers – now and in the future.

Read more about CCW seeks views on ambitious three-year strategy
video water advice

Winter ready tips

As easy as A, B, C? Survival tips for a peaceful winter

Our Policy Manager Janine guides us through some quick wins – simple steps we can all take to keep ourselves, our families and homes protected this winter.

Read more about As easy as A, B, C? Survival tips for a peaceful winter
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Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save
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Ways you can get in touch

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint about how do I make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company about Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

See company performance about How is my water company performing?

Frequently asked questions

    Read more about FAQ