Consumer Council For Water

The Water Watchdog, representing all water users in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

Business customers in England

Are you as a business customer eligible to switch your retail water services?

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Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Customer complaints

Four companies in hot water over customer complaints

Problems with bills and disruption to services have led to four water companies being warned to curb a sharp rise in complaints from their customers.

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Water supplies

Watchdog calls for more urgency in tackling water supply disruption and leakage

Some water companies need to do much more to protect customers from disruption to their water supply and reduce leakage, according to the Consumer Council for Water (CCWater).

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Retail water market

Customer complaints still cast shadow over retail water market

Business customers sought help with more than 900 complaints as disputes over the accuracy and reliability of bills continued to cast a shadow over the non-household retail water market in the first quarter of the year.

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Love water

Major campaign launched to encourage the nation to ‘Love Water’

Join us in showing water some love

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Water Matters 2019

Water companies failing to address households’ concerns over fair bills

Water companies are failing to convince enough households their bills are fair and they provide value for money

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Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

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Frequently asked questions

    Go to FAQs