Annual Review
Annual Review shines light on CCW’s achievements
During the year we assisted more than 10,000 customers with complaints against their water company, while helping to return almost £1.5 million in financial redress.
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Water resilience
Our annual Water, Water, Everywhere? report 2019-20
Our report explores the resilience of water supplies in England in Wales by taking a close look at company performance in five key areas: leakage, sewer flooding, drinking water quality, supply interruptions and water consumption.
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Water Matters survey
Struggling households at risk of missing out on water bill lifeline
CCW annual survey reveals a third of households have little awareness of water company support
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Non-household water market
CCW keeps pressure on poor performing water retailers
Complaints from business customers have fallen for the first time in three years - but there is more work to be done.
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Affordability
Help for customers struggling to pay
Our information guide 'help for customers struggling to pay' shows the affordability schemes available to water customers in England and Wales.
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What consumers told us
Engaging water customers for better consumer and business outcomes
We commissioned a study exploring what customers feel is most important for water companies to ask their views on, and how to do this research in a meaningful way for business as usual activities and companies’ five-year business plans.
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Coronavirus
Seeking support during the coronavirus outbreak
CCW is working closely with the water industry, regulators and Government to make sure the services we all depend on remain safe and reliable throughout this health crisis.
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Coronavirus - support for consumers
Households hit by virus impact urged to tap into water company support
CCW is urging households impacted by coronavirus to reach out for support with their water bills.
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