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Consumer Council For Water

The voice for water consumers, here to help you.

Cymraeg
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About us

About us

We are the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

Business Customer Hub

Are you as a business customer eligible to switch your retail water services?

Find out more for your business

Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

See our priorities

News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Make a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs
video water advice

COVID-19

Coronavirus advice

Find out what support you can get if you’re affected by coronavirus if you are a household or business customer.

Read more about Coronavirus advice
video water advice

Leaky loos

Lifting the lid on leaky loos

Did you know there’s potentially one big water waster in your home and you may not even know it – a leaky loo!

Read more about Lifting the lid on leaky loos
video water advice

Affordability and Vulnerability

Our Water for All report and Vulnerability Manifesto

We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances.

Read more about Our Water for All report and Vulnerability Manifesto
video water advice

2019 Price Review

Improving customer engagement for PR24

We're making three key recommendations for water companies at PR24 to improve customer engagement for PR24.

Read more about Improving customer engagement for PR24
video water advice

CCW Affordability Review

Have your say on the future of water affordability support

CCW is proud to have been asked by government to undertake an independent review of current financial support measures, and to identify opportunities to improve the help available to financially vulnerable households.

Read more about Have your say on the future of water affordability support
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Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save
video

Ways you can get in touch

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint about how do I make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company about Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

See company performance about How is my water company performing?

Frequently asked questions

    Read more about FAQ