Consumer Council For Water

The Consumer Council for Water is the independent voice of all water consumers in England and Wales

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About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

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Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Retail water market

Small businesses need more help understanding new water market

Many small businesses still need more help understanding the new non-household retail water market in England, according to the Consumer Council for Water (CCWater).

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Annual Review

Read our Annual Review 2016/17

The water industry must do more to prove it is offering value for money after a report by the Consumer Council for Water (CCWater) showed customers are now more satisfied with some other utilities, including energy.

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Discover Water

Discover how your water company compares to others

Ever wondered how your water company compares to others on price and customer service – or how it spends your hard-earned cash?

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Save money

Only 1 in 4 households aware of option to trial a meter

Hundreds of thousands of households could be missing out on lower water bills because they are unaware they can trial a meter for up to two years, the Consumer Council for Water (CCWater) has warned.

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Price Review

Price Review must be focused on customer priorities

The Consumer Council for Water says the next Price Review (PR19) must be focused on delivering what customers want, including acceptable bills.

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How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Click the button below to find your local supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

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Frequently asked questions

    Go to FAQs