Consumer Council For Water

The Water Watchdog, representing all water users in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

Find out more

Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Saving money

Switching to a meter could pull the plug on rising water bills

Switching to a water meter could help thousands of households pull the plug on rising water bills and prevent next month’s increase from making an April fool of their finances.

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Drought and water supplies

Water companies set out plans to withstand risks to supplies

Efforts to safeguard water supplies from the risk of more frequent droughts and other challenges will be discussed when water companies meet in London on Tuesday (19 March).

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Awareness of the water retail market

Small businesses being left behind by water market

Small businesses have not been empowered to make the most of their freedom to switch water retailer, during the first two years of competition in England.

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Water meter calculator

Water meter calculator bill savings flow past £15 million

Thousands of consumers are raising a glass to lower water bills after using our water meter calculator to identify £15.4 million in potential annual savings.

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Retail water market

Retailers must do more to turn tide of business complaints

Retailers must do more to turn the tide of non-household complaints received by the Consumer Council for Water (CCWater), as the water market approaches its second anniversary.

Read more

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs