Consumer Council For Water

The Water Watchdog, representing all water users in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

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Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Saving water

Water way to start saving this summer

During the summer months, it’s important for us all to be mindful of how much water we’re using and do what we can to use water wisely.

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Hosepipe ban

Water Watchdog responds to United Utilities hosepipe ban

The Consumer Council for Water has responded to United Utilities’ decision to impose a hosepipe ban that will affect about 7 million consumers in north-west England from early next month.

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Hafren Dyfrdwy

Hafren Dyfrdwy – a new water company for Mid and North-East Wales

From Sunday (1st July) 115,000 customers in Wales will wake up to a new water provider Hafren Dyfrdwy

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Heatwave

Keep your cool - stay topped up with tap water

As temperatures rocket across the country, the Water Watchdog is reminding people of all ages to keep themselves topped up with tap water.

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Using water wisely

5 simple steps to save water in the garden

Our Senior Policy Manager Karen Gibbs loves nothing more than spending time in her treasured garden. And over the years she’s picked up some handy tips on how to use less water but still have a flourishing garden.

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Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs