Household complaints
Watchdog targets poor performers as majority of water companies reduce complaints
Two-thirds of water companies reported a fall in written complaints from their customers last year – but a rapid improvement is needed from two of England’s suppliers.
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Annual Review
Annual Review shines light on CCW’s achievements
During the year we assisted more than 10,000 customers with complaints against their water company, while helping to return almost £1.5 million in financial redress.
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Water resilience
Our annual Water, Water, Everywhere? report 2019-20
Our report explores the resilience of water supplies in England in Wales by taking a close look at company performance in five key areas: leakage, sewer flooding, drinking water quality, supply interruptions and water consumption.
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Water Matters survey
Struggling households at risk of missing out on water bill lifeline
CCW annual survey reveals a third of households have little awareness of water company support
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Non-household water market
CCW keeps pressure on poor performing water retailers
Complaints from business customers have fallen for the first time in three years - but there is more work to be done.
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Coronavirus
Seeking support during the coronavirus outbreak
CCW is working closely with the water industry, regulators and Government to make sure the services we all depend on remain safe and reliable throughout this health crisis.
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