Consumer Council For Water

The Water Watchdog, representing all water users in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

Business customers in England

Are you as a business customer eligible to switch your retail water services?

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Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Public meeting

Customers given chance to quiz water companies on future spending and bills

Customers can discover how water companies plan to improve services while also cutting bills over the next five years, when CCW meets in Sheffield on Monday (27 January).

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Big Energy Saving Week

You have the power to save this Big Energy Saving Week

BESW is a national campaign, which aims to help people cut their energy bills, as well promoting the types of financial support available to those that need it

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Public meeting

Water company performance under the spotlight at watchdog meeting

Customers will have the opportunity to hear first-hand how their water company is performing when we hold our public meeting in Birmingham on Wednesday.

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Utilities

Regulators and CCW launch utility scorecards

It's now even easier to keep track of how well utility companies are performing for consumers.

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Bogus callers

Keeping you one step ahead of bogus callers

Policy Manager Janine Shackleton guides you through our top tips to help keep you and your loved ones safe this winter

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Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs