Customer complaints
Water customers make over 2 million calls to resolve service problems
Customers had to make more than 2 million calls to water companies last year to resolve problems with their service, according to new figures published by the Consumer Council for Water (CCWater).
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Vulnerability report
Financial help for water customers in danger of running dry
The number of low-income households in England and Wales receiving financial help from their water company has almost doubled to more than 400,000 in the past year, according to the Consumer Council for Water (CCWater).
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U&T Awards
Water watchdog nominated for two utility sector awards
The Consumer Council for Water (CCWater) has been shortlisted for two awards at this year’s Utilities & Telecoms (U&T) Awards.
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Retail water market
Small businesses need more help understanding new water market
Many small businesses still need more help understanding the new non-household retail water market in England, according to the Consumer Council for Water (CCWater).
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Annual Review
Read our Annual Review 2016/17
The water industry must do more to prove it is offering value for money after a report by the Consumer Council for Water (CCWater) showed customers are now more satisfied with some other utilities, including energy.
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