COVID-19
Coronavirus advice
Find out what support you can get if you’re affected by coronavirus if you are a household or business customer.
Read more about Coronavirus advice
Job
We are recruiting for Consumer Advocates
We are recruiting for eight Consumer Advocates across England and Wales to help us champion the interests of consumers and influence water companies, governments and regulators.
Read more about We are recruiting for Consumer Advocates
Cold weather
Winter Advice
We’ve outlined the simple things we can all do to reduce the risk of pipes freezing or bursting, and help to get the right support should things go wrong.
Read more about Winter Advice
Our draft strategy
CCW seeks views on ambitious three-year strategy
We would like to hear your views on our draft three-year strategy for 2021 to 2024 which sets out our mission, strategic objectives and campaigns that will shape our efforts to secure a fair deal for water consumers – now and in the future.
Read more about CCW seeks views on ambitious three-year strategyShould I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Ways you can get in touch
How do I make a complaint?
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
Your water company
Contact your water company
Find your local water and sewerage supplier and their contact details.
Contact your water company about Contact your water companyHow is my water company performing?
Compare your water company's complaint performance and what customers say about the service they receive.
See company performance about How is my water company performing?News
Speaking your language
Making information accessible to all is so important. As an organisation dedicated to helping people, it’s important that CCW does…
CCW backs action plan to help business customers save water
An action plan to help business customers across England become water efficient has been published with the support of the…
Former CCW chief picks up industry award
Former CCW chief executive Tony Smith has scooped a top industry award for his outstanding contribution to the water sector…
Opportunity knocks in the form of Climate Change Adaptation Reports
Consumers are more aware than ever of the seriousness of the climate challenge facing the planet. Media coverage of climate…
More than 140,000 households in Wales receive ongoing help with water bills
Consumer watchdog CCW says more than 140,000 households are now receiving reduced bills through water company assistance but large numbers…