Consumer Council For Water

The voice for water consumers, here to help you.

Cymraeg

About us

About us

We are the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

Business Customer Hub

Are you as a business customer eligible to switch your retail water services?

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Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Make a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

What consumers told us

Engaging water customers for better consumer and business outcomes

We commissioned a study exploring what customers feel is most important for water companies to ask their views on, and how to do this research in a meaningful way for business as usual activities and companies’ five-year business plans.

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2019 Price Review

CMA urged to protect what customers value most

CCW says customers must not lose out when the Competition and Markets Authority (CMA) re-examines four water companies’ future plans.

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Water Mark

CCW launches Water Mark assessment of industry performance

We have launched our Water Mark assessment to showcase how well water companies are delivering in the areas that matter most to their customers.

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COVID-19

Help for business customers affected by coronavirus

Read our advice on what to do if your business has been impacted by the virus outbreak.

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Coronavirus

Seeking support during the coronavirus outbreak

CCW is working closely with the water industry, regulators and Government to make sure the services we all depend on remain safe and reliable throughout this health crisis.

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Coronavirus - support for consumers

Households hit by virus impact urged to tap into water company support

CCW is urging households impacted by coronavirus to reach out for support with their water bills.

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Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save
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Ways you can get in touch

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

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