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Consumer Council For Water

The voice for water consumers, here to help you.

Cymraeg
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About us

About us

We are the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

Business Customer Hub

Are you as a business customer eligible to switch your retail water services?

Find out more for your business

Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

See our priorities

News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Make a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs
video water advice

Annual Review

Annual Review shines light on CCW’s achievements

During the year we assisted more than 10,000 customers with complaints against their water company, while helping to return almost £1.5 million in financial redress.

Read more about Annual Review shines light on CCW’s achievements
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Water resilience

Our annual Water, Water, Everywhere? report 2019-20

Our report explores the resilience of water supplies in England in Wales by taking a close look at company performance in five key areas: leakage, sewer flooding, drinking water quality, supply interruptions and water consumption.

Read more about Our annual Water, Water, Everywhere? report 2019-20
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Water Matters survey

Struggling households at risk of missing out on water bill lifeline

CCW annual survey reveals a third of households have little awareness of water company support

Read more about Struggling households at risk of missing out on water bill lifeline
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Non-household water market

CCW keeps pressure on poor performing water retailers

Complaints from business customers have fallen for the first time in three years - but there is more work to be done.

Read more about CCW keeps pressure on poor performing water retailers
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Affordability

Help for customers struggling to pay

Our information guide 'help for customers struggling to pay' shows the affordability schemes available to water customers in England and Wales.

Read more about Help for customers struggling to pay
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What consumers told us

Engaging water customers for better consumer and business outcomes

We commissioned a study exploring what customers feel is most important for water companies to ask their views on, and how to do this research in a meaningful way for business as usual activities and companies’ five-year business plans.

Read more about Engaging water customers for better consumer and business outcomes
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Coronavirus

Seeking support during the coronavirus outbreak

CCW is working closely with the water industry, regulators and Government to make sure the services we all depend on remain safe and reliable throughout this health crisis.

Read more about Seeking support during the coronavirus outbreak
video water advice

Coronavirus - support for consumers

Households hit by virus impact urged to tap into water company support

CCW is urging households impacted by coronavirus to reach out for support with their water bills.

Read more about Households hit by virus impact urged to tap into water company support
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Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save
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Ways you can get in touch

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint about how do I make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company about Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

See company performance about How is my water company performing?

Frequently asked questions

    Read more about FAQ