Consumer Council For Water

The Consumer Council for Water is the independent voice of all water consumers in England and Wales

Cymraeg

About us

About us

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

The new retail market is now open

Are you as a business customer eligible to switch?

Find out more

Our research

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

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News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Register a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs

Water company rewards

Water companies must only be rewarded for great service

A proposal by Ofwat to lift the cap on the rewards water companies can receive for meeting their performance targets could lead to higher costs for customers

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Water contamination

United Utilities fined £300,000 for contaminated water

Lessons can be learned by the water industry as a whole following the prosecution of United Utilities for supplying water unfit for human consumption.

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U&T Awards

Social policy ‘ninjas’ commended in awards

CCWater’s social policy team narrowly missed out on the top prize at the 2017 Utilities & Telecoms Awards.

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Student bills

Keeping water bills a breath of ‘fresher’ air for students

Away from home for the first time is an exciting experience. However, with that newly found freedom, comes the inevitable need to take on more responsibility – including paying bills! Here’s our ultimate guide.

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Water saving

Saving Water: Helping customers see the bigger picture

This research explored customers’ awareness of the bigger picture about the future availability of water, as well as their attitudes to water use.

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How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

Find out more

Frequently asked questions

    Go to FAQs