Customer complaints
Disputes over bills dominate customer complaints
Two-thirds of complaints made by households involve concerns over bills.
Read more about Disputes over bills dominate customer complaints
Valuing water
2 out of 5 people in water-stressed regions think water is plentiful
CCW study shows many consumers are unaware of the mounting pressure on water resources
Read more about 2 out of 5 people in water-stressed regions think water is plentiful
Factsheet
What is a Boil Water Notice?
Find out what you need to do if your water company issues you a Boil Water Notice.
Read more about What is a Boil Water Notice?
PR24
PR24 Manifesto
CCW has set out clear priorities for what we want to see from the 2024 Price Review (PR24), and what we intend do to help
Read more about PR24 Manifesto
COVID-19
Coronavirus advice
Find out what support you can get if you’re affected by coronavirus if you are a household or business customer.
Read more about Coronavirus adviceShould I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Ways you can get in touch
How do I make a complaint?
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
Your water company
Contact your water company
Find your local water and sewerage supplier and their contact details.
Contact your water company about Contact your water companyHow is my water company performing?
Compare your water company's complaint performance and what customers say about the service they receive.
See company performance about How is my water company performing?News
Two-thirds of complaints to water companies involve concerns over bills
Households have a right to expect clear and accurate water bills and be treated with empathy by water companies if…
2 out of 5 people living in water-stressed regions think water is plentiful
Research by the Consumer Council for Water (CCW) shows that 41% of people living in parts of England where water…
Blog: Climate change is all about water – let’s make COP26 count
The latest UN international climate conference, or COP26, is weeks away (COP stands for Conference of Parties and the 26…
CCW appoints Nicola Brown as Director of Consumer Relations
CCW is pleased to announce the appointment of Nicola Brown as its new Director of Consumer Relations. Nicola joins the…
Blog: The Chelsea Flower Show reminds us of water’s vital role in our environment
The Chelsea Flower Show returned this week for a one-off autumn showcase. Like most of us watching the news coverage…