Blog
Our commitment to the Welsh language
Our Welsh Language report for 2021-22 looks at how we've celebrated the vibrant culture and language of Wales in the past year.
Read more about Our commitment to the Welsh language
Using water wisely
Saving water in the garden
With temperatures rising, we have some useful tips to help you use less water in your garden and help the environment.
Read more about Saving water in the garden
Environment
Is there enough water where you live?
We all use water every day, often without even thinking about it. Use our tool to see if there is enough water where you live.
Read more about Is there enough water where you live?
PR24
Our objectives for the 2024 Price Review
At CCW, we have a clear vision of the outcomes we want to see from the 2024 price review, and what we want to achieve in our work representing everyone who uses water, now and in the future.
Read more about Our objectives for the 2024 Price ReviewShould I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Ways you can get in touch
How do I make a complaint?
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
Your water company
Contact your water company
Find your local water and sewerage supplier and their contact details.
Contact your water company about Contact your water companyHow is my water company performing?
Compare your water company's complaint performance and what customers say about the service they receive.
See company performance about How is my water company performing?News
Credit Where It’s Due: Your Right to a Refund
CCW is campaigning to better protect business customers financially, through our Credit Where It’s Due campaign. We have been working…
Our commitment to the Welsh language
As an organisation committed to representing everyone who uses water across England and Wales, reflecting and celebrating the diversity of…
CCW responds to Water 2050, water companies’ ambition for the future of the sector
Tackling the affordability crisis is key to unlocking long-term investment in the environment, the Consumer Council for Water (CCW) has…
Sewer flooding misery for customers: call for urgent action from wastewater companies
People who have their homes flooded with sewage are frequently being let down by wastewater companies, whose response can leave…
Cost of living struggles strengthen case for new water affordability scheme
New research highlighting households’ struggles with the cost of living underlines the urgent need for a new universal scheme to…