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Consumer Council For Water

The voice for water consumers, here to help you.

Cymraeg
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About us

About us

We are the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

Business Customer Hub

Are you as a business customer eligible to switch your retail water services?

Find out more for your business

Our reports

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

See our priorities

News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Make a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs
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Blog

Our commitment to the Welsh language

Our Welsh Language report for 2021-22 looks at how we've celebrated the vibrant culture and language of Wales in the past year.

Read more about Our commitment to the Welsh language
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Using water wisely

Saving water in the garden

With temperatures rising, we have some useful tips to help you use less water in your garden and help the environment.

Read more about Saving water in the garden
video water advice

Environment

Is there enough water where you live?

We all use water every day, often without even thinking about it. Use our tool to see if there is enough water where you live.

Read more about Is there enough water where you live?
video water advice

PR24

Our objectives for the 2024 Price Review

At CCW, we have a clear vision of the outcomes we want to see from the 2024 price review, and what we want to achieve in our work representing everyone who uses water, now and in the future.

Read more about Our objectives for the 2024 Price Review
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Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save
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Ways you can get in touch

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint about how do I make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company about Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

See company performance about How is my water company performing?

Frequently asked questions

    Read more about FAQ