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Consumer Council For Water

The voice for water consumers, here to help you.

Cymraeg
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About us

About us

We are the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

Business Customer Hub

Are you as a business customer eligible to switch your retail water services?

Find out more for your business

Our reports

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

See our priorities

News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Make a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs
video water advice

CCW response

CCW responds to Water 2050 water companies' ambition for the future of the sector

Tackling the affordability crisis is key to unlocking long-term investment in the environment

Read more about CCW responds to Water 2050 water companies' ambition for the future of the sector
video water advice

Ending sewer flooding misery

Customers share experiences of sewer flooding

New research by CCW and Ofwat has highlighted the urgent need to provide better support for victims of sewer flooding

Read more about Customers share experiences of sewer flooding
video water advice

Research

Water Awareness Survey

We’ve launched our annual Water Awareness Survey, which tracks what people in England and Wales know about the water environment, and what they do in their everyday lives to look after it.

Read more about Water Awareness Survey
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Water quality

Awareness and perceptions of river water quality

Our research provides insight into customers’ awareness, perceptions and priorities of river water quality

Read more about Awareness and perceptions of river water quality
video water advice

Customer research

In the spotlight: Customers share their views on water companies in new study

Research from CCW and Ofwat reveals the majority of customers are satisfied with services - but many don't think water companies are acting in their interests

Read more about In the spotlight: Customers share their views on water companies in new study
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Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save
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Ways you can get in touch

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint about how do I make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company about Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

See company performance about How is my water company performing?

Frequently asked questions

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