Your Water, your way
Join our Committee Meetings in England or Wales
Help us to support consumers who need it most. Join our England or Wales Committee Meetings and hear from our speakers.
Read more about Join our Committee Meetings in England or Wales
Business customers
Water market needs to start delivering benefits for all businesses
New figures show complaints from business customers about their water supplier increased during 2020-21.
Read more about Water market needs to start delivering benefits for all businesses
Moving day for CCW
Change of address
CCW’s Birmingham head office moves to a new location today: 23 Stephenson Street
Read more about Change of address
Research
Public views on the water environment
This new qualitative research looks into how people value and understand the water environment.
Read more about Public views on the water environment
COVID-19
Coronavirus advice
Find out what support you can get if you’re affected by coronavirus if you are a household or business customer.
Read more about Coronavirus adviceShould I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Ways you can get in touch
How do I make a complaint?
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
Your water company
Contact your water company
Find your local water and sewerage supplier and their contact details.
Contact your water company about Contact your water companyHow is my water company performing?
Compare your water company's complaint performance and what customers say about the service they receive.
See company performance about How is my water company performing?News
Blog: The Chelsea Flower Show reminds us of water’s vital role in our environment
The Chelsea Flower Show returned this week for a one-off autumn showcase. Like most of us watching the news coverage…
Struggling households urged to seek water bill lifeline as Universal Credit cut looms
Universal Credit claimants that are set to see their payments cut next month are being urged to make sure they…
Water market needs to start delivering benefits for all businesses
All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur…
CCW chief among lead speakers at vulnerability conference
CCW Chief Executive Emma Clancy will call for closer collaboration to end water poverty at Utility Week’s Consumer Vulnerability and…
Moving day for CCW
CCW’s Birmingham head office moves to a new location today. From 4 August, our new address will be: CCW 23…