Draft strategy
Have your say on our plans for 2022-23
We would love to hear your views on our draft strategy, which sets out our overarching objectives for the coming years, alongside the progression of our existing campaigns and the introduction of some new ones.
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Help with bills
Help is at hand if you cannot afford your water bill
Simple steps to reduce your water bills could ease some of the pressure from rising energy costs.
Read more about Help is at hand if you cannot afford your water bill
Water efficiency
Blog: Talking to customers about the need to save water
Water companies are already doing some great work to help customers understand the need to save water - but what works best?
Read more about Blog: Talking to customers about the need to save water
Sewer overflows
What’s happening to our rivers?
Following a number of high-profile incidents, our video provides a brief overview of what sewer overflows are and how they are affecting our rivers.
Read more about What’s happening to our rivers?
COVID-19
Coronavirus advice
Find out what support you can get if you’re affected by coronavirus if you are a household or business customer.
Read more about Coronavirus adviceShould I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Ways you can get in touch
How do I make a complaint?
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
Your water company
Contact your water company
Find your local water and sewerage supplier and their contact details.
Contact your water company about Contact your water companyHow is my water company performing?
Compare your water company's complaint performance and what customers say about the service they receive.
See company performance about How is my water company performing?News
Credit protection changes mark significant step forward for business customers
Measures to provide better protection to business customers who have built up credit on their water accounts mark a significant…
CCW responds to the poor health of English rivers
CCW has today responded to the Environmental Audit Committee’s report on the poor health of England’s rivers, which warns of…
How to find help if you cannot afford your water bill
With soaring energy bills and other rising costs turning up the heat on household finances, it’s even more important to…
Contacting us over Christmas
Our consumer relations team will be wrapping up for a festive break on Christmas Eve with our lines closing at…
Water market needs to deliver for all business customers
Most small and medium-sized businesses are still not reaping benefits from the retail water market in England – and that…