Factsheet
What is a Boil Water Notice?
Find out what you need to do if your water company issues you a Boil Water Notice.
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PR24
PR24 Manifesto
CCW has set out clear priorities for what we want to see from the 2024 Price Review (PR24), and what we intend do to help
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Your Water, your way
Join our Committee Meetings in England or Wales
Help us to support consumers who need it most. Join our England or Wales Committee Meetings and hear from our speakers.
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Moving day for CCW
Change of address
CCW’s Birmingham head office moves to a new location today: 23 Stephenson Street
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COVID-19
Coronavirus advice
Find out what support you can get if you’re affected by coronavirus if you are a household or business customer.
Read more about Coronavirus adviceShould I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Ways you can get in touch
How do I make a complaint?
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
Your water company
Contact your water company
Find your local water and sewerage supplier and their contact details.
Contact your water company about Contact your water companyHow is my water company performing?
Compare your water company's complaint performance and what customers say about the service they receive.
See company performance about How is my water company performing?News
CCW appoints Nicola Brown as Director of Consumer Relations
CCW is pleased to announce the appointment of Nicola Brown as its new Director of Consumer Relations. Nicola joins the…
Blog: The Chelsea Flower Show reminds us of water’s vital role in our environment
The Chelsea Flower Show returned this week for a one-off autumn showcase. Like most of us watching the news coverage…
Struggling households urged to seek water bill lifeline as Universal Credit cut looms
Universal Credit claimants that are set to see their payments cut next month are being urged to make sure they…
Water market needs to start delivering benefits for all businesses
All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur…
CCW chief among lead speakers at vulnerability conference
CCW Chief Executive Emma Clancy will call for closer collaboration to end water poverty at Utility Week’s Consumer Vulnerability and…