Make a complaint or enquiry about your water company

We encourage consumers to contact their companies to try and resolve matters directly. Company contact details are on the back of the bill. If you have followed the company's complaints procedure but are still not satisfied, you can ask us to investigate your complaint.

We investigate complaints individuals and businesses make against water and sewerage companies.

Our services are free.

If you require assistance in dealing with your water company, please use the online complaints and enquiries form, available via the box to the right of this text, and we will get back to you asap.

You can also contact our offices directly through your regional contacts.