Who to contact
Please review our alphabetical list of topics to find out who you need to contact.
If you do not know who you are looking for, visit our Policy Positions page.
Some of our Policy Managers have responsibilities for committees in the regions and Wales. Find out more about our committees.
Nick Ellins
Deputy Chief Executive
Telephone:0121 345 1040
Alison Dedicoat
Competition and Business Consumers
Telephone: 0121 345 1060
Steve Grebby
Policy Manager for the Central and Eastern Region, with responsibilities for Distraction Burglaries, Consumer Redress, Inset Appointments and Consumers Rights & Responsibilities
Telephone:01223 323889
Charging Policy and Affordability
Andrew White
Policy Manager for the Northern region (United Utilities)
Telephone: 0161 236 6112
Climate Change and Renewable Energy
Sarah Thomas
Policy Manager (Climate Change). Also with responsibilities for Water Framework Directive
Telephone: 0121 345 1021
Christina Blackwell
Policy Manager (Renewable Energy). Also with responsibilities for the Price Review 2009
Telephone: 0121 345 1042
Consultations
James Mackenzie
Assistant Policy Manager for the Northern region
Telephone: 0161 236 6112
Consumer Experience
Colin Lench
Consumer Services Policy Manager, also with responsibilities for Consumer Service Assessments and Leading Edge Tables
Telephone:0121 345 1054
Consumers’ Rights and Responsibilities, including Distraction Burglaries
Steve Grebby
Policy Manager for the Central & Eastern Region, also with responsibility for Consumer Redress and Inset Appointments
Telephone:01223 323889
Debt and the Vulnerable in Society
Barbara Leech
Policy Manager. Also responsible for the Northern region (Yorkshire Water & Northumbria Water) and Special Assistance
Telephone: 01325 464222
Desalination Plants
Karen Gibbs
Policy Manager for London & South East region, with responsibilities for water resources, metering, water efficiency and the Thames Tideway Tunnel project
Telephone: 020 7931 8502
Drinking Water Quality including Fluoridation
Karen Gibbs
Regulatory issues
Deryck Hall
Regulatory Policy Manager with responsibilities for price reviews, monitoring company investment outcomes, mergers and acquisitions, and enforcement.
Telephone: 0121 345 1030
Flooding and Sewer Flooding
Lia Mouteslou
Policy Manager for Wales and Pitt Review
Telephone: 02920 239 852
Steve Hobbs (Sewer Flooding)
Policy Manager for Western region, also with responsibility for private sewers
Telephone: 0117 9557001
Investment by Water Companies
Deryck Hall
Price Review 2009 Programme Manager, also with responsibilities for water pressure, leakage, fines & penalties
Telephone: 0121 345 1030
Leakage
Deryck Hall
Price Review 2009 Programme Manager, also with responsibilities for investment by water companies, fines and penalties, and water pressure
Telephone: 0121 345 1030
London and South East Region
Karen Gibbs
Policy Manager for London & South East region, with responsibilities for water resources, metering, water efficiency and the Thames Tideway Tunnel project
Telephone: 020 7931 8502
Siobhan Aris
Assistant Policy Manager for London & South East region
Telephone: 020 7931 8502
Barry Atkinson
Assistant Policy Manager for London & South East. Also responsibility for consultations co-ordination
Telephone: 020 7931 8502
Metering
Karen Gibbs
Policy Manager for London & South East region, also with responsibilities for water resources, water efficiency and the Thames Tideway Tunnel project
Telephone: 020 7931 8502
Northern Region
Barbara Leech
Policy Manager for the Northern region (Yorkshire Water & Northumbria Water), with responsibilities for the Vulnerable in Society and Debt policy
Telephone: 01325 464222
Andrew White
Policy Manager for the Northern region (United Utilities), with responsibilities for Charging Policy & Affordability
Telephone: 0161 236 6112
James Mackenzie
Assistant Policy Manager for the Northern region
Telephone: 0161 236 6112
Price Review 2009
Deryck Hall
Price Review 2009 Programme Manager, also with responsibilities for investment by water companies, water pressure, leakage, fines and penalties
Telephone: 0121 345 1030
Christina Blackwell
Policy Manager with responsibilities for the Price Review 2009, and Renewable Energy
Telephone: 0121 345 1042
Private Sewers & Supply Pipes
Steve Hobbs
Policy Manager for Western region. Also with responsibilities for sewer flooding
Telephone: 0117 9557001
Research
Diana Horth
Research Manager
Telephone: 0121 345 1041
Liz Cotton
Consumer Policy Analyst – project management of research projects
Telephone: 0121 345 1043
Forward Work Programme
Jenny Suggate
Policy Manager also with responsibilities for Floods and Water Management Bill, Consumer-led Regulation
Telephone: 07768276290
Water Resources and Water Efficiency
Karen Gibbs
Policy Manager for London & South East region, also with responsibilities for metering and the Thames Tideway Tunnel project
Telephone: 020 7931 8502
Wales
Lia Mouteslou
Policy Manager for Wales and flooding
Telephone: 02920 239 852
Western Region
Steve Hobbs
Policy Manager for Western region, with responsibilities for Sewerage Services
Telephone: 0117 9557001
Gillian Mayhew
Assistant Policy Manager for the Western region
Telephone:0117 9557001
Insets
Sarah Thomas
WFD Manager
Also has responsibilities for climate change
Telephone: 0121 345 1021
Water Pressure
Deryck Hall
Price Review 2009 Programme Manager, also with responsibilities for leakage, fines & penalties, and water company investment
Telephone: 0121 345 1030