Priorities

The Consumer Council for Water provides a strong voice for consumers.
We are independent of both the water industry and its regulator, Ofwat.

In the Western region, the Consumer Council for Water represents customers of:

  • Wessex Water
  • Bristol Water
  • Bournemouth and West Hampshire Water
  • Cholderton and District Water
  • Thames Water (consumers in Tidworth only) contact – Central and Eastern Office, 1st Floor Victoria Square House, Victoria Square, Birmingham, B2 4AJ. Tel: 0121 345 1017
  • SSE Water (Scottish Southern Electric) - contact – Central and Eastern Office, 1st Floor Victoria Square House, Victoria Square, Birmingham, B2 4AJ. Tel: 0121 345 1017

How we help consumers:

  • We provide information about water and sewerage services at home or in your business
  • We campaign to help you get value for money and a better standard of service from water companies
  • We can help if you have a complaint about your water company
  • We try to make sure that all consumers get a good-quality responsive service