Water watchdog wants to hear from consumers at its next meeting in Cardiff.
Media contact: Lia Moutselou on 0292 023 9852 or Amy Weiser on 0121 345 1006
29 June 2010
The Consumer Council for Water Wales is inviting members of the public to its next meeting at the Millennium Centre in Cardiff on Monday 12 July. The committee will be looking at how water companies deal with customers’ complaints, and will discuss water quality in Wales.
The Consumer Council for Water would like to hear from customers of Dŵr Cymru Welsh Water and Dee Valley about any aspect of the service from either company. Representatives from both water companies will be on hand to respond.
Diane McCrea, Chair of the Wales Committee of the Consumer Council for Water, said: “We know that the quality of drinking water is very important to consumers in Wales. During the meeting we will review water companies’ performance of drinking water quality standards over the past year following the publication of the Drinking Water Inspectorate’s report on water quality in Wales (12th July). Consumers will want assurance that water companies are doing everything they can to ensure that tap water in Wales delivers day in, day out, and remains at a high quality.
“The Committee will also discuss the results of its annual assessments of companies’ complaint and debt management procedures. We want to see that companies are doing everything they can to improve their complaints and debt management services for customers.
“Holding our meeting in public is one way in which we can hear from local consumers, enabling them to challenge companies to address these concerns, and take meaningful actions to satisfy them.”
The meeting will run from 3:30 pm to 5:30 pm on Monday 12 July in the Japan room of the Wales Millennium Centre, Bute Place, Cardiff CF10 5AL.
Customers who would prefer to speak in Welsh are encouraged to do so, but please let us know ahead of time so that we can provide translation.
To confirm your attendance in advance call the Consumer Council for Water Wales office on 0292 023 9852.
Ends
Notes for editors
1. The Consumer Council for Water was set up in October 2005 to represent water consumers in England and Wales.
2. The Consumer Council for Water costs each water customer 23p per year.
3. The Consumer Council for Water has gained £135 million from water companies in reduced prices and extra investments.
4. The Consumer Council for Water has to date taken up over 75,000 consumer complaints about water and sewerage companies, and secured £9.6 million in compensation and rebates for customers.
5. The Consumer Council for Water is a non-departmental public body reporting to the Welsh Assembly Government and the Department of Environment, Food and Rural Affairs. It has a committee for Wales, and four regional committees in England.
6. Our website is www.ccwater.org.uk.
For public enquiries to the Consumer Council for Water, we can be contacted via email on enquiries@ccwater.org.uk, by phone on 0845 039 2837, or via minicom on 0121 345 1044.
