As a consumer you have no choice which company supplies your water and sewerage services. If you are not satisfied you must challenge the company concerned but must be aware of the following:
Contacting the company
- The details should be on your bill, in the phone book and on their website.
- You should be dealt with by suitably trained employees who can do all they can to help you.
- You should be left confident that he matter has been dealt with.
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Water supply
- You should receive a continuous supply of water at a consistently adequate pressure.
- It should look, taste and smell fit for drinking.
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Supply interruptions
- You should received 48 hours notice of any interruptions
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Leaks
- If you believe you have a leak outside your house the company should offer help finding and carrying out repair.
- An allowance should be made if you have a meter.
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Meters
- You can ask to have a meter fitting free of charge.
- Your company should read your meter at least once a year.
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Sewerage services
- If you have a problem your local sewerage company should offer prompt advice.
- If it is not clear whether the problem is with your drains or the public sewers the company should send someone out.
- If your property is flooded because of a problem with the company’s sewerage system, it should send a team out to clear it up.
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If things go wrong
- Go through your water company’s formal complaints procedure.
- If the matter is still unresolved let us know.
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For more information go to our Are You Being Served leaflet.
