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278 results
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How is my water company performing?
We have assessed how well water companies are delivering in a number of areas that matter the most to customers. We have used previously published information on customer views, complaint numbers and operational performa…
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Privacy Statement
CCW is committed to protecting the security and privacy of your personal data. CCW is a data controller under the terms of the General Data Protection Regulation (GDPR) which came into effect on 25 May 2018. We are regis…
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Temporary Vacant Properties
As businesses start to re-open after months of lockdown, we recognise that some of you will be facing a lot of uncertainty over their future. Part of this will be concerned with whether you can afford your water bill, es…
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Retail Market Performance
We are working with retailers, Ofwat, MOSL (the market operator) to identify and resolve issues that are hampering customer experiences. We have been closely involved in working groups where retailers have shown a willin…
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Rhaid i gwmnïau dŵr wneud rhagor i gefnogi cwsmeriaid sy’n ei chael hi’n anodd talu eu biliau, dywed y corff gwarchod dŵr
RHAID I GWMNÏAU DŴR yng Nghymru sicrhau bod cwsmeriaid sy’n methu â fforddio talu eu biliau yn cael yr help angenrheidiol, yn ôl y Cyngor Defnyddwyr Dŵr. Daw galwad y corff gwarchod wrth i gyhoeddiad blynyddol Water UK h…
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Review targets stronger support for customers struggling to afford water bills
Stronger support for household customers who are struggling to afford their water bills has moved closer with the launch of a major review into existing assistance schemes. The Consumer Council for Water (CCW) has today…