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About Us
We are CCW — the voice for water consumers, here to help you. CCW is the independent voice for water consumers in England and Wales. Since 2005, we have helped thousands of consumers resolve complaints against their wate…
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Households urged to protect their home’s pipes as temperatures plummet
AS temperatures fall across Wales, households are being warned by the Consumer Council for Water (CCWater) to prepare their home’s pipes for winter’s late arrival. Wales’ water watchdog is concerned many households may n…
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Water companies challenged to show how they are helping customers
WATER companies serving the West of England will be challenged to show how well they are supporting customers who need financial and other assistance when the Consumer Council for Water (CCWater) meets in Plymouth this T…
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Chance to quiz water suppliers at watchdog’s meeting in Welshpool
HOUSEHOLDS and businesses living close to the Welsh border can voice any concerns about their water and sewerage services or bills at the Consumer Council for Water’s (CCWater) meeting in Welshpool next week CCWater’s Wa…
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Targeted help is not just about making water bills affordable
In this blog, our policy manager Janine Shackleton explains why supporting water customers in vulnerable circumstances is about much more than simply making bills more affordable. Earlier this month, Ofwat published new …
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Winter floods: Water companies have learned valuable lessons
Water companies found themselves in the eye of the storm of this winter floods which caused huge disruption for many communities. Our Chair Alan Lovell explains how the industry has learned valuable lessons. Earlier this…