We have assessed how well water companies are delivering in a number of areas that matter the most to customers. We have used previously published information on customer views, complaint numbers and operational performa…

CCW is committed to protecting the security and privacy of your personal data. CCW is a data controller under the terms of the General Data Protection Regulation (GDPR) which came into effect on 25 May 2018. We are regis…

CCW is regularly contacted by customers who are concerned having received an unexpectedly high water bill for their metered account. We appreciate that this can cause concern. The purpose of this fact sheet is to provide…

This guide describes what is involved with making new connection to a property and how customers can arrange for these to take place. There are a number of scenarios where customers may require a new connection, includin…

Darllenwch hyn yn Gymraeg – Read this in Welsh Our draft strategy sets out the priorities and four main campaigns that will shape our work over the next three years and help us to achieve our ultimate goal – Securing a f…

As businesses start to re-open after months of lockdown, we recognise that some of you will be facing a lot of uncertainty over their future. Part of this will be concerned with whether you can afford your water bill, es…