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About Us
We are CCW — the voice for water consumers, here to help you. CCW is the independent voice for water consumers in England and Wales. Since 2005, we have helped thousands of consumers resolve complaints against their wate…
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CCWater launches benefits calculator to help customers struggling with bills
Households struggling to afford their water bills are being urged by the Consumer Council for Water (CCWater) to use new online tools which could provide a vital boost to their finances. CCWater has teamed up with povert…
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Winter floods: Water companies have learned valuable lessons
Water companies found themselves in the eye of the storm of this winter floods which caused huge disruption for many communities. Our Chair Alan Lovell explains how the industry has learned valuable lessons. Earlier this…
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Retail competition – household customers
We want to be sure that any household competition will not put at risk customers’ high levels of satisfaction with their water and sewerage services. For this reason, we think that we need to allow the non-household mark…
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Customer vulnerability research echoes CCWater’s concerns
The Consumer Council for Water has today welcomed the publication of new research which echoes our own concerns that many vulnerable water customers are still not getting the support they need. The report by industry reg…
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Make your voice heard at CCWater meeting in Walsall
Households and businesses in Walsall with any concerns about their water supply or bills can quiz water company bosses and the Consumer Council for Water later this month. CCWater will be opening up the floor for consume…