We are the independent representative of household and business water consumers in England and Wales.
Use our calculator to quickly find out if you could save by making the switch.
Are you as a business customer eligible to switch your retail water services?
We undertake research into a wide range of water supply and sewerage management issues.
We work to make sure your voice is heard on the big water industry issues that affect you.
Read useful information about water supply, help with bills, water use and advice.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
See our latest job vacancies and our processes should you wish to do business with us.
More customer engagement took place at PR19 than any previous price review,...
CCW and industry regulator Ofwat have today published a joint report examining...
We have produced a research framework to help water companies improve their...
We have published our Water for All 2019-20 report which examines the...
More customer engagement was carried out at PR19 than in any previous...
Future price reviews must strengthen customers’ influence over every stage of the...