Publications

All Consumer Council for Water (CCWater) publications can be found below.
Click on the relevant section to find out more.

Dame Yve Buckland reflects on a decade of achievements for water customers in England and Wales

You can find CCWater’s leaflets with information about our service and the water industry here.

These case summaries show how we have helped customers

You can find reports on the number of complaints and enquiries CCWater handled on behalf of consumers here.

You can find details of water companies reported performance data here.

You can find assessments of water companies’ service and complaint handling here.

You can find reviews of CCWater’s successes here.

You can find details of the reports that CCWater has commissioned here.

You can find a report on written complaints received by the water industry here.

You can find CCWater’s Annual Report and Accounts here.

You can find CCWater’s priorities and plans for the years ahead here.

You can find detailed plans on how CCWater will deliver its priorities here.