Contact us

telephone iconGeneral enquiries

Make an enquiry using our online form.

0300 034 2222 (England)*
0300 034 3333 (Wales)*
Monday – Friday: 08.30-17.00 *Calls may be recorded for training and quality monitoring purposes.

We are currently experiencing high call volumes. Please use our online form if you are unable to contact us by telephone

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Make a complaint

Please follow our complaints process if you need to make a complaint or looking for help and advice regarding your water company. For existing complaints, please contact your caseworker directly or reply to their email. If we haven’t assigned you a caseworker yet, please reply to the email we sent acknowledging receipt of your complaint.

Postal deliveries: Please keep in mind that our offices are closed on weekends and bank holidays and that we are unable to accept special postal deliveries.

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Frequently Asked Questions

Take a look through our frequently asked questions we get asked.


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