As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222.
0300 034 2222 (England)*
0300 034 3333 (Wales)*
Monday – Friday: 08.30-17.00 *Calls may be recorded for training and quality monitoring purposes.
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Are you looking for help and advice regarding your water company, or you need to make a complaint? Follow our complaints process.
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Take a look through our FAQs and see answers to some of our popular questions we get asked. See answers to FAQs
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