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  Renewed urgency needed to bolster financial support for struggling water customers

  Efforts to end the postcode lottery of support for households struggling to afford their water bill must succeed amid growing pressure on customers’ finances. CCW has called for renewed urgency in putting in place a new universal water affordability scheme to provide fair, consistent and sustainable financial help for the 1.5 million households across England…

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  Complaints from businesses fall but water market remains hampered by poorer performers

  Complaints from business customers about their water supplier have fallen but the gap between the best and worst performers continues to widen. It is positive that fewer business customers are having to escalate their complaints to CCW. However, the independent voice for water consumers has warned that too many businesses are still having to complain…

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  Water sector moves closer to easing water bill worries for millions of households

  Long-term relief for millions of households that struggle to afford their water bill is within the water sector’s grasp if it continues to unite behind efforts to strengthen support for customers. The Consumer Council for Water (CCW) has today published a report charting the progress that has been made over the past year in delivering…

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  CCW statement on South West Water enforcement case

  CCW has warned of a betrayal of customers’ trust after South West Water joined a list of six sewerage companies facing the threat of enforcement action over their management of wastewater treatment plants. The voice for water consumers has responded to the announcement by Ofwat that it is opening an enforcement case against South West…

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  Sewer flooding misery for customers: call for urgent action from wastewater companies

  People who have their homes flooded with sewage are frequently being let down by wastewater companies, whose response can leave customers facing long-term distress. New research by Ofwat and CCW finds that sewer flooding has a significant negative impact on customers, regardless of the severity of the incident. Despite providing a good service initially, wastewater…

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  Cost of living struggles strengthen case for new water affordability scheme

  New research highlighting households’ struggles with the cost of living underlines the urgent need for a new universal scheme to help customers who struggle to afford their water bill. A study published by the regulator Ofwat found just over half of water bill payers believe they will struggle to pay a utility bill over the…