Press Releases

  • Woman looking at bill
    Households in Wales at risk of missing out on water bill lifeline

    1 in 8 consumers in Wales say they struggle to afford their water bill About a third of customers have little awareness of water company support and are less likely to contact them for help – according to water consumer body CCW’s annual survey Under 25s, over 75s, Black-Caribbean and ethnic minority groups most at … Continued

  • Unhappy florist looking at a bill in her shop.
    CCW keeps pressure on poor performing water retailers as complaints fall

    Written complaints about water retailers fall for first time since vast majority of business customers in England were given freedom to switch supplier in 2017. BUT consumer group CCW still handling four times more complaints than before market opened up. Billing complaints account for bulk of disputes – leaving some customers feeling “trapped”. Water Plus, … Continued

  • CCW appoints Emma Clancy as new chief executive

    CCW has appointed Emma Clancy as its new chief executive to lead its efforts in building a fairer and more resilient water sector for consumers. Emma will take the reins at the water consumer group from 1 July after joining from global building products manufacturer BMI where she was Director of Care. She boasts a … Continued

  • CCW yn penodi Emma Clancy fel Prif Weithredwr newydd

    Mae CCW wedi penodi Emma Clancy yn Brif Weithredwr newydd i arwain ei ymdrechion i greu sector dŵr tecach a chryfach i ddefnyddwyr. Bydd Emma yn dechrau ar ei swydd gyda’r grŵp defnyddwyr dŵr ar 1 Gorffennaf ar ôl gweithio i’r gweithgynhyrchwr cynhyrchion adeiladu byd-eang, BMI, lle’r oedd yn Gyfarwyddwr Gofal. Mae ganddi brofiad helaeth … Continued