Press Releases

  • Struggling business customers must not miss out on water bill support

    Cash-strapped small businesses could be left in the dark over accessing support with their water bills during the coronavirus crisis, a consumer group has warned. CCW – the voice for water consumers – is urging business customers that have been impacted financially during the pandemic lockdown to make sure they are not missing out on … Continued

  • Portrait of worried black woman standing beside window
    Households hit by virus impact urged to tap into water company support

    Households whose finances are being impacted by the coronavirus outbreak are being urged to tap into support from their water company. CCW – the voice for water consumers – says many customers could benefit from existing schemes including payment breaks, WaterSure and social tariffs which can substantially reduce the bills of customers on a low … Continued

  • hand holding water globe
    CCW backs plan to tackle threat to future water supplies

    A blueprint to protect the future of our water supplies and environment from the impact of climate change and a growing population has received backing from CCW. Today marks the launch of the National Framework for Water Resources which brings together industry, regulators and government to transform the way we use and look after our … Continued

  • Building site
    Water companies set out plans to meet the needs of a growing population

    Balancing the needs of a growing population and the pressure on future water supplies will be the focus of a consumer group’s meeting in Peterborough on Tuesday (3 March). CCW – the voice for water consumers – will be joined by local water companies, including Anglian Water, Severn Trent and South Staffs Water, along with … Continued

  • CCW bids to end water customers’ frustration over billing complaints

    Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report. CCW – the voice for water consumers – is launching a fresh bid to help the industry get to grips with billing complaints, which continue to cause enormous frustration for thousands … Continued