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Water market needs to deliver for all business customers
Most small and medium-sized businesses are still not reaping benefits from the retail water market in England – and that needs to change. That’s the message from CCW in our response to today’s publication of the regulator Ofwat’s fourth annual State of the Market report. This examines how well the market is performing for the…
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CCW responds to launch of investigation into sewage discharges
CCW has today responded to the launch of an investigation by regulators into claims of illegal discharges of sewage into rivers, streams and other water courses. Ofwat and the EA will lead the investigation after new checks led to water companies admitting that they could be releasing sewage discharges which were not permitted under their…
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Half of water customers unaware of extra help
People most in need of help could be missing out on essential extra support from their water company, despite record demand sparked by the Covid-19 pandemic. That’s according to the latest assessment by CCW, which ranks water companies according to their performance on a range of important measures, including customer satisfaction, service failures and complaints…
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Two-thirds of complaints to water companies involve concerns over bills
Households have a right to expect clear and accurate water bills and be treated with empathy by water companies if they slip into debt. That’s the message from the Consumer Council for Water (CCW) which is calling on water companies to address household customers’ concerns over bills. These concerns dominated two-thirds of the 93,758 written…
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2 out of 5 people living in water-stressed regions think water is plentiful
Research by the Consumer Council for Water (CCW) shows that 41% of people living in parts of England where water resources are under the most pressure think that water is plentiful where they live. That’s despite more regions than ever before being classed as seriously water stressed by the Environment Agency, including the South East,…
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CCW appoints Nicola Brown as Director of Consumer Relations
CCW is pleased to announce the appointment of Nicola Brown as its new Director of Consumer Relations. Nicola joins the consumer body’s Executive Team having spent the last six years working for Npower as Head of Customer Contact following four years at British Gas. In both organisations, Nicola led large operational teams in delivering great…