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CCW bids to end water customers’ frustration over billing complaints
Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report. CCW – the voice for water consumers – is launching a fresh bid to help the industry get to grips with billing complaints, which continue to cause enormous frustration for thousands … Continued
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Business customer complaints about retailers fall for third successive quarter
The number of business customer complaints about retailers raised with the consumer watchdog has reached its lowest level for a year and a half. CCW – the voice for water consumers – saw the number of complaints made to it by non-household customers fall for a third successive quarter. CCW handled 812 complaints about retailers … Continued
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Time for households to supercharge savings as water bills are slashed
Average water and sewerage bill in England and Wales set to fall by £17 to £397 in April Northumbrian, Southern and Wessex customers set for biggest reductions CCW says many households can ‘supercharge’ savings by switching to a meter Marks the start of new 5-year package of lower bills and increased investment Only 6 in … Continued
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Customers given chance to quiz water companies on future spending and bills
Customers can discover how water companies plan to improve services while also cutting bills over the next five years, when the Consumer Council for Water (CCW) meets in Sheffield on Monday (27 January). Representatives from Northumbrian Water, United Utilities, Yorkshire Water and Hartlepool Water will set out how they intend to deliver improvements in a … Continued
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Retailers urged to sustain fall in complaints to watchdog
Complaints about retailers received by the Consumer Council for Water (CCWater) fell for a second successive quarter to raise hopes of a sustained improvement. The water watchdog received 835 complaints from business customers between 1 July and the end of September 2019 – the lowest number it has handled in a single quarter since the … Continued
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Don’t pay the price for feeding a fatberg this Christmas
Pouring turkey fat and other festive leftovers down the plughole could leave households forking out a small fortune this Christmas. That’s according to the Consumer Council for Water (CCWater) which says about a fifth of us still confess to putting fat, oil and grease from cooking down the sink – increasing the likelihood of a … Continued