Press Releases

  • Stressed female looking at bills

    Review targets stronger support for customers struggling to afford water bills

    Stronger support for household customers who are struggling to afford their water bills has moved closer with the launch of a major review into existing assistance schemes. The Consumer Council for Water (CCW) has today issued a call for evidence after being asked by the UK and Welsh Governments to undertake an independent review of…

  • Portrait of worried black woman standing beside window

    Watchdog targets poor performers as majority of water companies reduce complaints

    Two-thirds of water companies reported a fall in written complaints from their customers last year – but a rapid improvement is needed from two of England’s suppliers. That’s according to the latest annual household customer complaint handling report from the Consumer Council for Water (CCW), which compares the performance of water companies in England and…

  • Sandbags Outside House On Flooded Road

    Water companies urged to accelerate response to climate change

    Up to 14% more properties flooded with sewage in 2019-20 compared to the previous year. People’s consumption of water reduces for the first time in 5 years but still 2% higher than 2014-15. Leakage falls by 7% to its lowest level in a decade. Customers cut off water supply for an average of 11 minutes…

  • Sandbags Outside House On Flooded Road

    Water companies in Wales urged to accelerate response to climate change

    People’s consumption of water in Wales increased in 2019-20 to its highest level in five years. In 2019-20 leakage fell by 3% in Wales but remains high in the area served by the smaller water company in Wales (Hafren Dyfrdwy). Consumers in Wales were cut off from their water for an average of 14 minutes…

  • Sandbags Outside House On Flooded Road

    Annog cwmnïau dŵr yng Nghymru i gyflymu’r ymateb i’r newid yn yr hinsawdd

      Cynyddodd defnydd pobl o ddŵr yng Nghymru yn 2019-20 i’w lefel uchaf mewn pum mlynedd. Yn 2019-20 gostyngodd lefelau dŵr yn gollwng yng Nghymru o 3%, ond maen nhw’n parhau’n uchel yn yr ardal a wasanaethir gan y cwmni dŵr lleiaf yng Nghymru (Hafren Dyfrdwy). Dioddefodd cwsmeriaid yng Nghymru doriad yn eu cyflenwad dŵr…