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CMA: is the customer voice being heard?
More customer engagement was carried out at PR19 than in any previous price review. But how has this translated into tangible outcomes for consumers, and is the CMA listening? CCW’s Mike Keil explores whether the customer voice is being heard as the appeal process continues. A step change in both the quality and quantity of…
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Customer support must drive CMA decisions
As the Competition and Markets Authority (CMA) prepares to make final decisions over four water companies’ future plans, the Consumer Council for Water (CCW) warns that customers must not lose out on the service levels and investment they value most. Steve Hobbs, Senior Policy Manager at CCW, explains. Four water companies in England – Northumbrian…
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Love Water: Majority of Brits unaware of pressure on water resources
It never rains, it pours – or that’s how it might seem to the majority of us in the UK who believe we live in a wet and rainy country, according to a new nationwide survey. The Great British Rain Paradox also reveals that 72 per cent of people believe we have enough water to…
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UPDATED: Help for business customers impacted by coronavirus
Lockdown may be easing but the strain will remain on many small businesses that have been impacted by the coronavirus outbreak. If your company has been disrupted or hit financially it’s worth checking to see if you’re eligible for support with your water bills while you get back on your feet. Our policy manager Adam…
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Save water without breaking sweat as temperatures soar
It’s not just temperatures that have been soaring over the past month – so has our demand for water with latest figures suggesting water companies are pumping out an extra 2.25 billion litres every day. The increase in use has been fuelled by the driest May since records began and compounded by the fact more…
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Help your community thrive this Water Saving Week
It’s difficult to contemplate life without a safe and reliable supply of water, particularly when we find ourselves caught in the grip of a global health crisis. Whether it’s washing our hands or keeping ourselves hydrated, it’s easy to forget that every aspect of our lives depends on water. The past few months have taught…