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Consumer Council For Water

The voice for water consumers, here to help you.

Cymraeg

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About us
About us
About us
We are the independent representative of household and business water consumers in England and Wales.
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Households
Households
Should I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Businesses
Businesses
Business Customer Hub
Are you as a business customer eligible to switch your retail water services?
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Our reports
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Our research
We undertake research into a wide range of water supply and sewerage management issues.
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Priorities
Priorities
Priorities
We work to make sure your voice is heard on the big water industry issues that affect you.
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News
News
News
Read useful information about water supply, help with bills, water use and advice.
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Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
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Work with us
See our latest job vacancies and our processes should you wish to do business with us.
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Blog

Blog: The Chelsea Flower Show reminds us of water’s vital role in our environment

The Chelsea Flower Show returned this week for a one-off autumn showcase. Like most of us watching the news coverage from home, I’m not lucky enough to be among the crowds who will be visiting this weekend. But seeing these exquisitely designed gardens on TV provided a moment to reflect on the importance of nature in…

Water market needs to start delivering benefits for all businesses

All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for improvements to make life easier for customers already facing the immense challenge of running a…

Taking tap water for granted?

Over the course of the pandemic, we’ve all had to learn to adapt to new ways of living and interacting with one another. I’m sure, like me, you’ve also found yourself becoming much more aware of what is important and essential in our lives. One thing that has remained fundamental to our lives is a…

Shocking kitchen sink habits caught on camera

Households’ shock at their own kitchen sink manners caught on camera. Low awareness of how much water we really use in the home. CCW challenging consumers to develop their ‘sink sense’ to use water more mindfully. Pouring large amounts of used cooking oil down the plughole and leaving the tap running for over 23 minutes…

UPDATED: Covid-19 support for business customers extended

Measures to help business customers that are struggling to pay their water bills after being hit in the pocket by the pandemic have been extended. The option to take out a repayment scheme should now be available to all businesses in England that can evidence their finances have been impacted by Covid-19 until the end…

UPDATED: Help for business customers impacted by COVID-19 lockdown

The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for the many businesses that had been instructed to close. However, challenging times may still lie ahead, especially uncertainty around business income. If your company has been disrupted or hit financially, we want to ensure that you…

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