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Customer support must drive CMA decisions
As the Competition and Markets Authority (CMA) prepares to make final decisions over four water companies’ future plans, the Consumer Council for Water (CCW) warns that customers must not lose out on the service levels and investment they value most. Steve Hobbs, Senior Policy Manager at CCW, explains. Four water companies in England – Northumbrian … Continued
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Love Water: Majority of Brits unaware of pressure on water resources
It never rains, it pours – or that’s how it might seem to the majority of us in the UK who believe we live in a wet and rainy country, according to a new nationwide survey. The Great British Rain Paradox also reveals that 72 per cent of people believe we have enough water to … Continued
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UPDATED: Help for business customers impacted by coronavirus
Lockdown may be easing but the strain will remain on many small businesses that have been impacted by the coronavirus outbreak. If your company has been disrupted or hit financially it’s worth checking to see if you’re eligible for support with your water bills while you get back on your feet. Our policy manager Adam … Continued
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Save water without breaking sweat as temperatures soar
It’s not just temperatures that have been soaring over the past month – so has our demand for water with latest figures suggesting water companies are pumping out an extra 2.25 billion litres every day. The increase in use has been fuelled by the driest May since records began and compounded by the fact more … Continued
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Help your community thrive this Water Saving Week
It’s difficult to contemplate life without a safe and reliable supply of water, particularly when we find ourselves caught in the grip of a global health crisis. Whether it’s washing our hands or keeping ourselves hydrated, it’s easy to forget that every aspect of our lives depends on water. The past few months have taught … Continued
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Farmers and water bills: time to charge ahead for accurate billing
Paul Hammett, the NFU’s National Water Resources Specialist, discusses the impact the retail water market has had on farmers’ bills – and how they can avoid falling foul of inaccurate wastewater charges. “At the NFU we have again been reminding livestock farmers to carefully check their water and wastewater bills, particularly where they have livestock … Continued