News

  • Woman on video call

    Make a difference to someone this Brew Monday

    Often referred to as the most depressing day of the year, Blue Monday is supposedly the saddest day of the year, due to a combination of bad weather, long nights and personal debt following the Christmas period. This year – after a tricky 2020 for many of us – the Samaritans are turning Blue Monday…

  • Faster complaint response times in the pipeline for most water customers

    Consumer watchdog CCW has led calls for water industry to speed up response to complaints Ten water companies pledge to improve on existing industry standard of ten working days Majority to reduce target to five working days from April as CCW and regulator Ofwat press for wider improvements on complaint handling Northumbrian Water (two days)…

  • Family and dog sitting on bridge looking into river

    CCW seeks views on ambitious three-year strategy

    Making sure water is affordable for every household and safeguarding services in the face of our rapidly changing climate are among the leading priorities in the Consumer Council for Water’s (CCW) most ambitious ever strategy. CCW has today launched its draft three-year blueprint for 2021 to 2024 which sets out the mission, strategic objectives and…

  • Man preparing turkey

    A simple recipe to avoid a dinnertime disaster

    With Christmas just around the corner, you may have already started to plan your festive feast. Will it be turkey, maybe duck, or even a nut roast? Whatever you have on the menu this year, we hope everyone will follow the same simple recipe to avoid a kitchen nightmare. Our sewer expert Steve Grebby shares…

  • The owner of a small business shop puts up a closed sign in door window.

    Water retailers urged to keep helping businesses on the road to recovery

    Retailers must keep doing everything in their power to help struggling businesses impacted by Covid-19 get back on their feet without the threat of debt recovery action. That’s the message from the Consumer Council for Water (CCW) which has been helping some retailers resolve a rise in billing disputes over the summer months as many…

  • Dad pusking son in wheel barrow

    As easy as A, B, C? Survival tips for a peaceful winter

    This year in particular has probably been a more challenging year than usual for most of us. Having to adapt quickly to find ways to deal with the ‘new normal’. From financial to practical, winter is a time that can also bring a new set of challenges; things we may not think about at other…