News

  • Little pink piggy bank with life belt in handmade waves
    Help for customers struggling to pay

    There are times when people may find themselves struggling to afford bills and the impact of the recent COVID-19 pandemic will have only served to increase the financial pressures on some households. Our information guide ‘Help for customers struggling to pay‘ gives you a summary of the schemes available to support cash-strapped customers in England … Continued

  • Struggling business customers must not miss out on water bill support

    Cash-strapped small businesses could be left in the dark over accessing support with their water bills during the coronavirus crisis, a consumer group has warned. CCW – the voice for water consumers – is urging business customers that have been impacted financially during the pandemic lockdown to make sure they are not missing out on … Continued

  • Help your community thrive this Water Saving Week

    It’s difficult to contemplate life without a safe and reliable supply of water, particularly when we find ourselves caught in the grip of a global health crisis. Whether it’s washing our hands or keeping ourselves hydrated, it’s easy to forget that every aspect of our lives depends on water. The past few months have taught … Continued

  • UPDATED: Help for business customers during coronavirus

    If you run a business there’s a good chance you may already be counting the cost of the COVID-19 pandemic – particularly if you’ve temporarily closed. The last thing you need is the prospect of water bills you cannot afford adding to the pressure. That’s why we’ve been working with our industry partners to introduce … Continued

  • Customer Service Experience and Business Satisfaction Survey. Woman chosen a smiley face on smart phone
    Launch of Water Mark assessment of industry performance

    We have launched our Water Mark assessment to showcase how well water companies are delivering in the areas that matter most to their customers. We have pulled together previously published information on customers’ views, complaint numbers and operational performance to highlight how companies are performing in a simple table. Every area of performance has been … Continued