• Portrait Of Male Owner Of Fashion Shop Using Tablet

    Water market needs to start delivering benefits for all businesses

    All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for improvements to make life easier for customers already facing the immense challenge of running a…

  • CCW chief among lead speakers at vulnerability conference

    CCW Chief Executive Emma Clancy will call for closer collaboration to end water poverty at Utility Week’s Consumer Vulnerability and Debt Conference this autumn. The flagship digital event (14-15 September) will bring together a wide range of leading experts from across utilities and other sectors to share their insights on solving debt and supporting those…

  • team moving to a new office holding boxes.

    Moving day for CCW

    CCW’s Birmingham head office moves to a new location today. From 4 August, our new address will be: CCW 23 Stephenson Street BIRMINGHAM B2 4BH Telephone: 0300 034 2222 Email: This is now the address that all consumer complaints and enquiries will be forwarded to.

  • Testing the waters 2021 figures over closed sign

    A third of businesses ‘severely impacted’ by pandemic

    A third of businesses have been forced to review their future plans after being severely impacted by Covid-19, according to the latest CCW research. CCW’s Testing the Waters survey also found that less than a quarter of business customers could recall receiving information from their water retailer about the help and support available to them…