News

  • Woman looking at bill
    Households in Wales at risk of missing out on water bill lifeline

    1 in 8 consumers in Wales say they struggle to afford their water bill About a third of customers have little awareness of water company support and are less likely to contact them for help – according to water consumer body CCW’s annual survey Under 25s, over 75s, Black-Caribbean and ethnic minority groups most at … Continued

  • Water fountain, spurt and water surface.
    CCW’s statement on new leakage figures

    We responded to today’s publication of the latest leakage figures from Water UK. The figures show that water companies in England and Wales lost about 2.95 billion litres of water every day through leaky pipes – a 7 per cent reduction on the previous year. Emma Clancy, Chief Executive, said: “After a decade of complacency … Continued

  • Unhappy florist looking at a bill in her shop.
    CCW keeps pressure on poor performing water retailers as complaints fall

    Written complaints about water retailers fall for first time since vast majority of business customers in England were given freedom to switch supplier in 2017. BUT consumer group CCW still handling four times more complaints than before market opened up. Billing complaints account for bulk of disputes – leaving some customers feeling “trapped”. Water Plus, … Continued

  • Full length shot of a young mother and her little daughter working on the family farm
    Letter to water companies on green recovery

    We believe water companies can play a vital role in helping the country overcome the economic and social challenges our country now faces in the wake of coronavirus. That’s why we – along with Government and regulators – have invited the sector to play its part in the green economic recovery. You can read our … Continued

  • Customer Support
    Customer support must drive CMA decisions

    As the Competition and Markets Authority (CMA) prepares to make final decisions over four water companies’ future plans, the Consumer Council for Water (CCW) warns that customers must not lose out on the service levels and investment they value most. Steve Hobbs, Senior Policy Manager at CCW, explains. Four water companies in England – Northumbrian … Continued