• CCW bids to end water customers’ frustration over billing complaints

    Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report. CCW – the voice for water consumers – is launching a fresh bid to help the industry get to grips with billing complaints, which continue to cause enormous frustration for thousands … Continued

  • Piggy bank floating in water
    Customers in Wales urged to tap into ways to save

    Last week it was announced that the average cost of water bills in Wales is set to rise from April. With 1 in 8 customers already telling us they find their water bill unaffordable, this will undoubtedly have an impact on people already feeling the pinch. With this in mind, CCW’s Senior Policy Manager, Lia … Continued

  • Piggy bank floating in water
    Annog cwsmeriaid yng Nghymru i ddod o hyd i ffyrdd o arbed

    Yr wythnos diwethaf cyhoeddwyd bod cost gyfartalog biliau dŵr yng Nghymru yn debygol o godi o fis Ebrill. Gydag 1 o bob 8 cwsmer eisoes yn dweud nad ydynt yn gallu fforddio eu biliau dŵr, bydd hyn yn sicr o gael effaith ar bobl sydd eisoes yn teimlo’r wasgfa. Gan gadw hyn mewn cof, mae … Continued

  • Time for households to supercharge savings as water bills are slashed

    Average water and sewerage bill in England and Wales set to fall by £17 to £397 in April Northumbrian, Southern and Wessex customers set for biggest reductions CCW says many households can ‘supercharge’ savings by switching to a meter Marks the start of new 5-year package of lower bills and increased investment Only 6 in … Continued