Future of water customers’ bills explained at watchdog’s regional meeting

THE FUTURE of water and sewerage bills for customers in the South East will come under the spotlight at the Consumer Council for Water’s (CCWater) public meeting in London later this month.

Senior figures from water companies serving London and the South East will attend CCWater’s meeting on Thursday, February 26 to explain the improvements customers can expect to see by 2020 and how this will affect their bills.

Earlier this month it was confirmed water charges for most, but not all, customers in the region will fall during 2015/16 – with further reductions in the pipeline over the next five years.

But customers who attend the meeting will hear that the development of the Thames Tideway Tunnel will add up to £34 to the bills of all Thames Water sewerage customers by the end of the decade.

Sir Tony Redmond, London and South East Chair for CCWater, said:

Most customers will see their water charges fall over the next five years before inflation is added, which is good news. But the Thames Tideway Tunnel presents a unique challenge for our region and will increase the bills of all Thames Water’s sewerage customers – not just those based in London. Our meeting will give customers in our region the chance to better understand how their water and sewerage bill will change.

All of the water companies will be given time to explain what improvements they have committed to delivering by 2020, as part of the recently concluded price setting process.

The meeting will take place at Fleetbank House, 2-6 Salisbury Square, London from 2pm. Anyone interested in attending should email [email protected]