The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
YOU may not be aware that there is now more help available than ever before if you are on a low income and struggling to pay your water bills. One of the ways customers can get assistance is through a so-called social … Continued
CCWater’s work is driven by what water customers tell us they want us to deliver on their behalf and these priorities are set out in our Forward Work Programme. This document is our pledge to customers to focus on the things that … Continued
AFTER a decade at the helm Dame Yve Buckland will step down as Chair of the Consumer Council for Water (CCWater) on March 31. During the past ten years Dame Yve and CCWater have been instrumental in reshaping the priorities … Continued
Our water meter calculator has now been updated with all the latest water charges for 2015/16 to help you work out whether switching to a meter could add up to savings. In the past year alone more than 30,000 people … Continued
Delving into water is a new report by the Consumer Council for Water which examines how well water companies have performed over the past four years on many of the things that matter most to customers. You can see how … Continued
If you are thinking about switching to a water meter, use our calculator to see if you might be able to save money. If you already have a meter see how your daily water use can be reduced to potentially make further savings.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
Low-income households struggling to pay their water bills are being…
THERE will be a new man in the hot seat…
A NEW team of consumer advocates is ready for the…
The Consumer Council for Water (CCWater) is delighted to announce…
Southern Water's contact centre is currently experiencing technical problems - more information is available at http://t.co/xGBABSjGRQ
The water industry has just published a guide to help all of us protect the quality of water in our home - read more http://t.co/gK9aJYibfL
If you're soaking up the sunshine this Bank Holiday remember to stay topped up on tap water - it's about 500 times cheaper than bottled
RT @nwater_care: #DH7 #Lanchester Supplies will be restored by 13:00 following emergency water main repairs. Apologies for any inconvenience. @DurhamCouncil
Low-income households struggling to pay their water bills are being urged by the Consumer Council for Water (CCWater) not to… Read more
THERE will be a new man in the hot seat when water watchdog the Consumer Council for Water (CCWater) meets… Read more
A NEW team of consumer advocates is ready for the challenge of championing the interests of water customers in Wales.… Read more
The Consumer Council for Water (CCWater) is delighted to announce the appointment of a new chair to lead the consumer… Read more
Compare your water company's complaint performance and what customers say about the service they receive.
You can find out more information, and get answers to the questions we are frequently asked by business customers on water and sewerage services in this section.