The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
Keep your wipes out of the pipes. That’s the advice from the Consumer Council for Water (CCWater) on World Toilet Day (November 19)1, with households across England and Wales being urged to join the battle to reduce the tens of … Continued
Households are being warned not to give their home’s water pipes the cold shoulder this winter and wrap them up warm before temperatures plummet. The Consumer Council for Water (CCWater) has joined the Met Office and WaterSafe1 in urging consumers … Continued
Psst…. Want to know a secret? There are now more ways than ever before to reduce the amount you pay for your water and sewerage services. Okay, so this information isn’t actually classified. But each year thousands of people miss … Continued
Customer complaints to water companies have fallen for a seventh successive year – but the gap between the industry’s best and worst performers remains unacceptable, according to the Consumer Council for Water (CCWater). Our annual Written Customer Complaints report has revealed most … Continued
Consumer Council for Water is proud to be supporting the Utility Week Water Customer Conference 2016. Now in its fourth year, the conference is the only event to offer delegates dedicated expertise on preparing for retail competition in April 2017, driving consumer … Continued
If you are thinking about switching to a water meter, use our calculator to see if you might be able to save money. If you already have a meter see how your daily water use can be reduced to potentially make further savings.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
If I asked you to guess what was found lurking…
Next week we are publishing a consultation on our plans for 2016-2019. Your views are important to us. Details soon. https://t.co/dUVvQeR2Xa
If I asked you to guess what was found lurking in the sewer pipes of England and Wales over the… Read more
Keep your wipes out of the pipes. That’s the advice from the Consumer Council for Water (CCWater) on World Toilet… Read more
PROGRESS made towards compensating all customers affected by a boil water notice in Lancashire during the summer will be discussed… Read more
Households are being warned not to give their home’s water pipes the cold shoulder this winter and wrap them up… Read more
Compare your water company's complaint performance and what customers say about the service they receive.
You can find out more information, and get answers to the questions we are frequently asked by business customers on water and sewerage services in this section.