The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
Most of us never give our water and sewerage a second thought. But what should you do when something goes wrong and your water company doesn’t help? See our complaints leaflet for more information about making a complaint against your … Continued
MILLIONS of households are being offered a longer trial period to test whether a water meter could save them money – a move which has received strong support from the Consumer Council for Water (CCWater). The water watchdog has welcomed … Continued
The average water bill is set to rise by £2 from April 1 – but fortunately our money saving expert Andy White has some great tips to help you beat the price changes. Many of us can afford to laugh … Continued
THOUSANDS of low-income households across England and Wales are being urged by the Consumer Council for Water (CCWater) not to miss out on a raft of schemes which could stop water bills from draining their finances. Eighteen out of 21 … Continued
The Consumer Council for Water has today welcomed the publication of new research which echoes our own concerns that many vulnerable water customers are still not getting the support they need. The report by industry regulator Ofwat confirms there has … Continued
If you are thinking about switching to a water meter, use our calculator to see if you might be able to save money. If you already have a meter see how your daily water use can be reduced to potentially make further savings.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
The Consumer Council for Water (CCWater) has backed calls for…
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The Consumer Council for Water (CCWater) has backed calls for free tap water to be made more readily available to… Read more
Most of us never give our water and sewerage a second thought. But what should you do when something goes… Read more
HOUSEHOLDS across Wales are being offered a longer trial period to test whether a water meter could save them money… Read more
MILLIONS of households are being offered a longer trial period to test whether a water meter could save them money… Read more
Compare your water company's complaint performance and what customers say about the service they receive.
You can find out more information, and get answers to the questions we are frequently asked by business customers on water and sewerage services in this section.