We are the independent voice for water consumers in England and Wales
We help consumers resolve complaints against their water company or retailer, while providing free advice and support. We champion the interests of consumers and influence water companies, governments and regulators.
If you’re a household or business water consumer in England or Wales, we’re here to fight your corner.
Keeping you informed
Keep up to date with the latest from us, including news, publications and events…
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Insights reports, Regulating the water industryCCW’s review of water companies’ 2025-30 business plans14 Mar 2024
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News, Press releaseWater companies urged to use profits to help bolster support for those struggling to pay2 Feb 2024
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NewsCustomer research lifts the lid on sewage stink in Camberley30 Jan 2024