The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
In this guest blog, CLAIRE SHARP – CUSTOMER DIRECTOR AT NORTHUMBRIAN WATER GROUP – explains how the company is helping its customers to reduce or remove debt. We recognise that sometimes life’s ups and downs mean that some customers may … Continued
The Consumer Council for Water will be among the featured speakers at this month’s Utility Week Annual Water Customer Conference in Birmingham. The event on January 18 is a great opportunity for water sector professionals to discover more about issues … Continued
With temperatures plummeting across the country, households are being warned they could pay a high price if they give their home’s water pipes the cold shoulder. Research by the Consumer Council for Water suggests less than half of households are … Continued
Today we’ve published our draft Forward Work Programme which maps out how we intend to represent the interests of water consumers in England and Wales over the next three years. It’s vital our work is focused on the issues that … Continued
The amount of water lost through leaky supply pipes in England and Wales has fallen for the first time in five years, but the Consumer Council for Water (CCWater) says some water companies can still do much better. Figures released … Continued
If you are thinking about switching to a water meter, use our calculator to see if you might be able to save money. If you already have a meter see how your daily water use can be reduced to potentially make further savings.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
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With temperatures set to plummet across many parts of the…
@STSearches yes, but what does Winnie-the-Pooh walk on? ...his bear feet.
With temperatures set to plummet across many parts of the country this week, households are being warned they could pay… Read more
In this guest blog, CLAIRE SHARP - CUSTOMER DIRECTOR AT NORTHUMBRIAN WATER GROUP - explains how the company is helping… Read more
The Consumer Council for Water will be among the featured speakers at this month’s Utility Week Annual Water Customer Conference… Read more
Our team in Wales has moved to a new home in Cardiff after more than a decade at Caradog House.… Read more
Compare your water company's complaint performance and what customers say about the service they receive.
From April 2017, businesses, charities and public sector organisations in England will be able to switch their supplier of water and sewerage retail services.