The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
It’s not always easy to keep your cool during hot weather but there are simple things you can do to stay hydrated as temperatures soar across England and Wales. Drinking tap water is one of the cheapest and healthiest ways … Continued
Drinking water in England and Wales remains among the safest in the world, a new report has confirmed. The Drinking Water Inspectorate (DWI) published its latest Annual Report on July 9. During the last year water companies have carried out … Continued
The aims of the research were to find out what engagement and processes at price reviews would give customers most confidence that their voice is being listened to, and understand customers’ views on what makes a credible Customer Challenge Group … Continued
Growing pressure on our water resources means there has never been a more important time for all of us to make a concerted effort to save water. But if we want to help consumers become more water efficient we also … Continued
‘If you’re not sure – don’t open the door.’ That’s the resounding message from the Consumer Council for Water which is urging elderly people and those living alone to register a security password with their water and energy company. Signing … Continued
If you are thinking about switching to a water meter, use our calculator to see if you might be able to save money. If you already have a meter see how your daily water use can be reduced to potentially make further savings.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
It’s not always easy to keep your cool during hot…
We are delighted to announce the publication of our Wales Committee…
"Putting customers at the heart of the water industry" Today…
The Competition and Markets Authority (CMA) has today (July 10)…
RT @SouthWestWater: Make sure you know how you can help improve water quality at your favourite beach this #summer with @EnvAgency http://t.co/lu5Bv4Q38R
RT @Ofwat: There's no monopoly on good ideas. What will water regulation look like by 2020 and beyond? Join in http://t.co/C6bFdcyshT #trustinwater
Heading into the sun this weekend? Have a great time but make sure you & your loved ones stay topped up on tap water http://t.co/3MsOu1r4YZ
RT @loveyourdrain: Dwaine Pipe had lots of goodies to give away at the Airshow Remember that only paper, pee and poo go down the loo! http://t.co/1o3fMVMPH0
It’s not always easy to keep your cool during hot weather but there are simple things you can do to… Read more
We are delighted to announce the publication of our Wales Committee Annual Review for 2014/15 The review sets out what we… Read more
"Putting customers at the heart of the water industry" Today we are delighted to publish our Annual Review for England… Read more
The Competition and Markets Authority (CMA) has today (July 10) published its initial findings on Bristol Water's appeal against its… Read more
Compare your water company's complaint performance and what customers say about the service they receive.
You can find out more information, and get answers to the questions we are frequently asked by business customers on water and sewerage services in this section.