What does the Consumer Council for Water do?

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Frequently asked questions

  • You can view all questions on our Customer Support website.

Water Meter Calculator

If you are thinking about switching to a water meter, use our calculator to see if you might be able to save money. If you already have a meter see how your daily water use can be reduced to potentially make further savings.

Complain about your water company

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Water Meter Calculator

Use the calculator

Complain about your water company

Register a complaint

Frequently asked questions

  • You can view all questions on our Customer Support website.

Latest news

Tweets from CCWater

  • Southern Water's contact centre is currently experiencing technical problems - more information is available at http://t.co/xGBABSjGRQ

    CCWater @WaterWatchdog
  • The water industry has just published a guide to help all of us protect the quality of water in our home - read more http://t.co/gK9aJYibfL

    CCWater @WaterWatchdog
  • If you're soaking up the sunshine this Bank Holiday remember to stay topped up on tap water - it's about 500 times cheaper than bottled

    CCWater @WaterWatchdog
  • RT @nwater_care: #DH7 #Lanchester Supplies will be restored by 13:00 following emergency water main repairs. Apologies for any inconvenience. @DurhamCouncil

    CCWater @WaterWatchdog
Follow CCWater on Twitter

How is my water company doing?

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Compare your water company's complaint performance and what customers say about the service they receive.

Find my water company

Business Customers

Water image

You can find out more information, and get answers to the questions we are frequently asked by business customers on water and sewerage services in this section.

Find out more information