The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
Customer complaints to water companies have fallen for a seventh successive year – but the gap between the industry’s best and worst performers remains unacceptable, according to the Consumer Council for Water (CCWater). Our annual Written Customer Complaints report has revealed most … Continued
Consumer Council for Water is proud to be supporting the Utility Week Water Customer Conference 2016. Now in its fourth year, the conference is the only event to offer delegates dedicated expertise on preparing for retail competition in April 2017, driving consumer … Continued
CCWater is seeking the views of stakeholders on the big issues facing the water industry over the next three years and beyond. We’ll be asking stakeholders what the future holds for water consumers, water companies and CCWater at a series … Continued
From 12 October our customer contact numbers are changing.
THREE quarters of water customers in England and Wales believe they are now getting value for money from their water company. That was one of the key findings to emerge from our latest Water Matters survey of customers’ views on … Continued
If you are thinking about switching to a water meter, use our calculator to see if you might be able to save money. If you already have a meter see how your daily water use can be reduced to potentially make further savings.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
CONSUMERS with questions about their water and sewerage services are…
RT @ALitreWater: Water is an essential resource! You too can do your part! Visit http://t.co/CgwzVWGsSt for tips. @TheValueofWater http://t.co/JUfvXLNPRC
CONSUMERS with questions about their water and sewerage services are being invited to attend the Consumer Council for Water’s (CCWater)… Read more
The Competition and Markets Authority (CMA) has today (Tuesday) published its findings following an investigation into the final decision made by regulator… Read more
The Competition and Markets Authority (CMA) has provisionally cleared the way for the merger of South West Water and Bournemouth Water.… Read more
After a decade championing the interests of water customers in Wales, Diane McCrea will bid farewell to the Consumer Council… Read more
Compare your water company's complaint performance and what customers say about the service they receive.
You can find out more information, and get answers to the questions we are frequently asked by business customers on water and sewerage services in this section.