Dry weather advice
Hosepipe bans explained - how could restrictions affect your household
Our video and factsheet explain what to expect if your water company introduces a hosepipe ban.
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Hot weather
Top ten ways to stay cool without overheating your wallet
With temperatures expected to exceed 37C in parts of the UK this week, we have ten tips for keeping cool, reducing your water usage, and saving money.
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Water Matters - customers' views
Renewed urgency needed to bolster financial support for struggling water customers
More than a third of households say their finances have got worse in our latest Water Matters study
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Using water wisely
Saving water in the home and garden
With temperatures rising, we have some useful tips to help you use less water around your home and in the garden.
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Independent review of water affordability - one year on
Review of water affordability sparks wave of action to help households struggling with bills
The water sector has united behind efforts to improve support for struggling households
Read more about Review of water affordability sparks wave of action to help households struggling with billsShould I switch to a water meter?
Use our calculator to quickly find out if you could save by making the switch.
Calculate if you could save
Ways you can get in touch
How do I make a complaint?
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
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Your water company
Contact your water company
Find your local water and sewerage supplier and their contact details.
Contact your water company about Contact your water companyHow is my water company performing?
Compare your water company's complaint performance and what customers say about the service they receive.
See company performance about How is my water company performing?News
Changing habits for a changing climate – coping better when things get hot
Literally hot topics at the moment are droughts and heatwaves. But what are they and what do they mean for…
Renewed urgency needed to bolster financial support for struggling water customers
Efforts to end the postcode lottery of support for households struggling to afford their water bill must succeed amid growing…
Renewed urgency needed to bolster financial support for struggling water customers
Efforts to bolster financial support for households in Wales struggling to afford their water bill must succeed amid growing pressure…
How to keep your garden healthy in the heat
Our gardens are special to so many of us, whether they are a place of relaxation or a place to…
Top ten ways to stay cool without overheating your wallet
Temperatures are expected to exceed 37C in parts of the UK this week, with the Met Office warning of ‘a…