Consumer Council for Water

What does the Consumer Council for Water do?

The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.

Find out more about us

Get involved in Climate week - March 3 to 9

Small changes can make the world of difference and there is no better time than Climate Week (March 3-9) to discover what you can to do to care for the planet. Water is one of our most precious natural resources … Continued

image of handing putting money in piggy bank

Top Tips to Cut Your Water Bill

Information on how customers can save money on their water bill. Find out more here

Frozen Pipes

Dont lag behind get your pipes wrapped up in their woollies for winter. Find out more here

image of scissor cutting paper with bill written on it

Services which promise bill reductions

Some independent companies make claims that they can cut your water bills. However these companies will usually charge a fee to investigate if savings are possible or keep part of any savings they are able to identify. Here are some … Continued

Tap water in restaurants

Find out if pubs and restaurants have to supply free tap water? Here

Frequently asked questions

View more questions

Water Meter Calculator

If you are thinking about switching to a water meter, use our calculator to see if you might be able to save money. If you already have a meter see how your daily water use can be reduced to potentially make further savings.

Use the calculator

Complain about your water company

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Latest news

Response to Ofwat Consultation “Wholesale and Retail Charges – a Consultation”
Published on 7th March 2014
The Consumer Council for Water has responded to Ofwat's consultation on… Read more
Make sure you’re not missing out on water bill savings
Published on 4th March 2014
WITH households in Wales set to see their water bill… Read more
Top tips can help dilute your water bill
Published on 4th March 2014
WITH most households set to see their water bill increase… Read more
Support for struggling water customers on the agenda at public meeting
Published on 12th February 2014
SUPPORT for water customers in financial difficulty will be one… Read more

Tweets from CCWater

@FoundLostDogs ..email londonandsoutheast@ccwater.org.uk for support and advice from our regional team. Hope this helps.
CCWater @WaterWatchdog
@FoundLostDogs Hi. If you are dissatisfied with the response you have had from the company you can contact our team on 0207 931 8502 or..
CCWater @WaterWatchdog
Want to know how your water company is performing on issues that matter to you? Check out this section of our website http://t.co/Lk47L2QJaU
CCWater @WaterWatchdog
RT @DwrCymru: Misconnected drains pollute beaches and rivers. Protect the environment by reporting misconnections to us: PollutionRisk@dwrcymru.com
CCWater @WaterWatchdog

Follow CCWater on Twitter

What does the Consumer Council for Water do?

Get involved in Climate week - March 3 to 9

Top Tips to Cut Your Water Bill

Frozen Pipes

Services which promise bill reductions

Tap water in restaurants

Frequently asked questions

Water Meter Calculator

Complain about your water company

Latest news

Response to Ofwat Consultation “Wholesale and Retail Charges – a Consultation”

Make sure you’re not missing out on water bill savings

Top tips can help dilute your water bill

Support for struggling water customers on the agenda at public meeting

Tweets from CCWater

How is my water company doing?

Business Customers