The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
CCWater’s work is driven by what water customers tell us they want us to deliver on their behalf and these priorities are set out in our Forward Work Programme. This document is our pledge to customers to focus on the things that … Continued
AFTER a decade at the helm Dame Yve Buckland will step down as Chair of the Consumer Council for Water (CCWater) on March 31. During the past ten years Dame Yve and CCWater have been instrumental in reshaping the priorities … Continued
Our water meter calculator has now been updated with all the latest water charges for 2015/16 to help you work out whether switching to a meter could add up to savings. In the past year alone more than 30,000 people … Continued
CCWater has been working closely with water companies to ensure they have a range of schemes to help customers who are struggling to pay their water bill. 15 of these companies now have so called ‘social tariffs’, which can help the … Continued
Delving into water is a new report by the Consumer Council for Water which examines how well water companies have performed over the past four years on many of the things that matter most to customers. You can see how … Continued
If you are thinking about switching to a water meter, use our calculator to see if you might be able to save money. If you already have a meter see how your daily water use can be reduced to potentially make further savings.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
A NEW team of consumer advocates is ready for the…
The Consumer Council for Water (CCWater) is delighted to announce…
The Consumer Council for Water (CCWater) is pleased to announce…
CONSUMERS are being urged to soak up and be inspired…
Interesting..another important reason to stay topped up on tap water & take a reusable bottle on long journeys. https://t.co/fv1KXkSMaq
Have a great weekend everyone - enjoy the sunshine and remember to stay topped up on tap water. #tapwater #hydration http://t.co/fDuNI45QyH
Something for the weekend - If you're out watering your garden remember to water plants as close to the soil as possible and near the roots
We listen to water customers & focus our work on what matters most to them - read our Forward Work Programme http://t.co/prxTxhfN7b
A NEW team of consumer advocates is ready for the challenge of championing the interests of water customers in Wales.… Read more
The Consumer Council for Water (CCWater) is delighted to announce the appointment of a new chair to lead the consumer… Read more
The Consumer Council for Water (CCWater) is pleased to announce the appointment of two new board members who will provide… Read more
CONSUMERS are being urged to soak up and be inspired by simple ideas to help them save water and in… Read more
Compare your water company's complaint performance and what customers say about the service they receive.
You can find out more information, and get answers to the questions we are frequently asked by business customers on water and sewerage services in this section.