The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
The aims of the research were to find out what engagement and processes at price reviews would give customers most confidence that their voice is being listened to, and understand customers’ views on what makes a credible Customer Challenge Group … Continued
It’s not always easy to keep your cool during hot weather but there are simple things you can do to stay hydrated as temperatures soar across England and Wales. Drinking tap water is one of the cheapest and healthiest ways … Continued
Growing pressure on our water resources means there has never been a more important time for all of us to make a concerted effort to save water. But if we want to help consumers become more water efficient we also … Continued
‘If you’re not sure – don’t open the door.’ That’s the resounding message from the Consumer Council for Water which is urging elderly people and those living alone to register a security password with their water and energy company. Signing … Continued
YOU may not be aware that there is now more help available than ever before if you are on a low income and struggling to pay your water bills. One of the ways customers can get assistance is through a so-called social … Continued
If you are thinking about switching to a water meter, use our calculator to see if you might be able to save money. If you already have a meter see how your daily water use can be reduced to potentially make further savings.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
IMPARTIAL chairs and greater transparency are vital to ensure Customer…
It’s not always easy to keep your cool during hot…
If you are not sure, don’t open the door. That’s…
“I have a great personal interest in the sustainability and…
@Ofwat @SimonPhillipsUK Hi Simon if you need our help with @thameswater case call 0207 931 8502 or email email@example.com
9 bogus doorstep caller crimes are reported every day - read our advice on how to avoid falling victim http://t.co/2KSFIQtyBK #scamaware
'Water companies must ensure customer challenge group impartiality, says CCWater' (from @UtilityWeek) http://t.co/VcAWjBWtHs #research
RT @carolinejwarner: At our schools lead by @FairchildesP we have a water only policy in line with our flagship healthy school status. https://t.co/VAFfLysCzA
IMPARTIAL chairs and greater transparency are vital to ensure Customer Challenge Groups (CCGs) have legitimacy in the eyes of customers,… Read more
It’s not always easy to keep your cool during hot weather but there are simple things you can do to… Read more
If you are not sure, don’t open the door. That’s the advice from the Consumer Council for Water (CCWater) which… Read more
“I have a great personal interest in the sustainability and water efficiency agenda – very much from the consumer’s standpoint.”… Read more
Compare your water company's complaint performance and what customers say about the service they receive.
You can find out more information, and get answers to the questions we are frequently asked by business customers on water and sewerage services in this section.