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Consumer Council For Water

The voice for water consumers, here to help you.

Cymraeg
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About us

About us

We are the independent representative of household and business water consumers in England and Wales.

Find out more about us

Households

Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save

Businesses

Business Customer Hub

Are you as a business customer eligible to switch your retail water services?

Find out more for your business

Our reports

Our research

We undertake research into a wide range of water supply and sewerage management issues.

Read our research

Priorities

Priorities

We work to make sure your voice is heard on the big water industry issues that affect you.

See our priorities

News

News

Read useful information about water supply, help with bills, water use and advice.

Latest news

Make a complaint

Make a complaint

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Make a complaint

Work with us

Work with us

See our latest job vacancies and our processes should you wish to do business with us.

Latest jobs
video water advice

Dry weather advice

Hosepipe bans explained - how could restrictions affect your household

Our video and factsheet explain what to expect if your water company introduces a hosepipe ban.

Read more about Hosepipe bans explained - how could restrictions affect your household
video water advice

Hot weather

Top ten ways to stay cool without overheating your wallet

With temperatures expected to exceed 37C in parts of the UK this week, we have ten tips for keeping cool, reducing your water usage, and saving money.

Read more about Top ten ways to stay cool without overheating your wallet
video water advice

Water Matters - customers' views

Renewed urgency needed to bolster financial support for struggling water customers

More than a third of households say their finances have got worse in our latest Water Matters study

Read more about Renewed urgency needed to bolster financial support for struggling water customers
video water advice

Using water wisely

Saving water in the home and garden

With temperatures rising, we have some useful tips to help you use less water around your home and in the garden.

Read more about Saving water in the home and garden
video water advice

Independent review of water affordability - one year on

Review of water affordability sparks wave of action to help households struggling with bills

The water sector has united behind efforts to improve support for struggling households

Read more about Review of water affordability sparks wave of action to help households struggling with bills
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Should I switch to a water meter?

Use our calculator to quickly find out if you could save by making the switch.

Calculate if you could save
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Ways you can get in touch

How do I make a complaint?

Tell us about a problem you have with your company. We can advise or help you resolve your complaint.

Our service is free to customers.

Make a complaint about how do I make a complaint

Your water company

Contact your water company

Find your local water and sewerage supplier and their contact details.

Contact your water company about Contact your water company

How is my water company performing?

Compare your water company's complaint performance and what customers say about the service they receive.

See company performance about How is my water company performing?

Frequently asked questions

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