The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
We are consulting with our stakeholders on our Forward Work Programme for 2015-18. You can find our consultation document here.
Struggling households are still missing out on vital support with paying their water bill despite more help being offered by water companies, the Consumer Council for Water has revealed. CCWater has published a new report – Living With Water Poverty 2014: … Continued
It’s been another busy and challenging year for the Consumer Council for Water and our efforts to provide a strong, independent voice for water consumers in England and Wales. You can find out more about what we achieved for water … Continued
Take time to be sure before you open the door. That’s the advice from the Consumer Council for Water (CCWater) which has published its top tips to help households outsmart distraction burglars. About nine bogus caller crimes are reported every … Continued
Our website allows you to see how other customers rate the service they receive from your water company and their complaints performance. We carry our research to see how satisfied customers are with value for money and the water and sewerage … Continued
If you are thinking about switching to a water meter, use our calculator to see if you might be able to save money. If you already have a meter see how your daily water use can be reduced to potentially make further savings.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
Please find the Consumer Council for Water draft Forward Work… Read more
SMALL changes could add up to valuable savings on consumers’… Read more
The introduction of competition in the supply of water services… Read more
WATER companies in London and the South East will be… Read more
Most water companies offer water saving devices which can help shave money of your bills. Find out more here http://t.co/AL1UPWqtlD
What do I do if I have reason to complain about my water company? Here's a useful step by step guide http://t.co/MEhAeFEjT5
RT @wwtlive: Are you keeping consumers at the centre of your strategy?See @WaterWatchdog @Ofwat @SouthernWater @NorthumbrianH2O at http://t.co/ENZqBqUtZV
RT @nwater_care: #NE5 #SaintAustellClose Supplies are restored. If you experience discoloured water, please use this link for advice
Please find the Consumer Council for Water draft Forward Work Programme 2015/16 to 2017/18 here. HOW TO RESPOND We would…
SMALL changes could add up to valuable savings on consumers’ energy and water bills, according to the Consumer Council for…
The introduction of competition in the supply of water services to business customers will be the main item under consideration…
WATER companies in London and the South East will be asked to explain how they are spending their customers’ money…
Compare your water company's complaint performance and what customers say about the service they receive.
You can find out more information, and get answers to the questions we are frequently asked by business customers on water and sewerage services in this section.