Research
Water Awareness Survey
We’ve launched our annual Water Awareness Survey, which tracks what people in England and Wales know about the water environment, and what they do in their everyday lives to look after it.
Read more about Water Awareness Survey
Water quality
Awareness and perceptions of river water quality
Our research provides insight into customers’ awareness, perceptions and priorities of river water quality
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Customer research
In the spotlight: Customers share their views on water companies in new study
Research from CCW and Ofwat reveals the majority of customers are satisfied with services - but many don't think water companies are acting in their interests
Read more about In the spotlight: Customers share their views on water companies in new study
Our plans
Our strategy for 2022-23
Our Forward Work Programme sets out our strategic priorities and key campaigns for the coming year.
Read more about Our strategy for 2022-23Should I switch to a water meter?
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Ways you can get in touch
How do I make a complaint?
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
Your water company
Contact your water company
Find your local water and sewerage supplier and their contact details.
Contact your water company about Contact your water companyHow is my water company performing?
Compare your water company's complaint performance and what customers say about the service they receive.
See company performance about How is my water company performing?News
Cost of living struggles strengthen case for new water affordability scheme
New research highlighting households’ struggles with the cost of living underlines the urgent need for a new universal scheme to…
CCW appoints Caroline Warner as independent Chair of PR24 challenge group
A new Challenge Co-ordination Group has been established by CCW, with Caroline Warner appointed as its independent chair. Developed using…
Majority of customers are satisfied with water company services – but many don’t think they are acting in their best interests
While two thirds of people are happy with the water services they receive, only around a third of customers would…
CCW responds to new data on storm overflow spills England
The Consumer Council for Water (CCW) has said it wants to see water companies proactively informing customers about their environmental…
CCW shares tips to take the heat out of April bill rises
Trialling the potential benefits of a water meter and getting savvy with your use of hot water are just two…