The Consumer Council for Water is the independent representative of household and business water consumers in England and Wales.
Drinking water in England and Wales remains among the safest in the world, a new report has confirmed. The Drinking Water Inspectorate (DWI) published its latest Annual Report on July 9. During the last year water companies have carried out … Continued
The aims of the research were to find out what engagement and processes at price reviews would give customers most confidence that their voice is being listened to, and understand customers’ views on what makes a credible Customer Challenge Group … Continued
It’s not always easy to keep your cool during hot weather but there are simple things you can do to stay hydrated as temperatures soar across England and Wales. Drinking tap water is one of the cheapest and healthiest ways … Continued
Growing pressure on our water resources means there has never been a more important time for all of us to make a concerted effort to save water. But if we want to help consumers become more water efficient we also … Continued
‘If you’re not sure – don’t open the door.’ That’s the resounding message from the Consumer Council for Water which is urging elderly people and those living alone to register a security password with their water and energy company. Signing … Continued
If you are thinking about switching to a water meter, use our calculator to see if you might be able to save money. If you already have a meter see how your daily water use can be reduced to potentially make further savings.
Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
Our service is free to customers.
We are delighted to announce the publication of our Wales Committee…
"Putting customers at the heart of the water industry" Today…
The Competition and Markets Authority (CMA) has today (July 10)…
Drinking water in England and Wales remains among the safest…
Need to complain about your water company? Our guide explains what to do next... http://t.co/OPsHoFQEBf http://t.co/xceHK8MTn9
RT @Waterbriefing: CCWater: PR14 a victory for customer, but Tideway Tunnel costs will inflate customers’ bills http://t.co/FS8qkIwTtk @WaterWatchdog
RT @EnvAgency: Off to the #beach? Here's @sherrifflucy in @HuffPostUK on tips for keeping bathing water clean http://t.co/P4BlMcp4IM http://t.co/c9GydeK8Zg
RT @UtilityWeek: #UWHeadlines - CCWater calls for more clarity on Thames Tideway Tunnel costs: http://t.co/9gxxvdrHaN @WaterWatchdog http://t.co/a8hawYeQ8Q
We are delighted to announce the publication of our Wales Committee Annual Review for 2014/15 The review sets out what we… Read more
"Putting customers at the heart of the water industry" Today we are delighted to publish our Annual Review for England… Read more
The Competition and Markets Authority (CMA) has today (July 10) published its initial findings on Bristol Water's appeal against its… Read more
Drinking water in England and Wales remains among the safest in the world, a new report has confirmed. The Drinking… Read more
Compare your water company's complaint performance and what customers say about the service they receive.
You can find out more information, and get answers to the questions we are frequently asked by business customers on water and sewerage services in this section.